Cavender Cadillac Service Center 7625 North Loop 1604 East, San Antonio, TX 78233

"My recent maintenance service at Cavender was a good experience in that they did a good job on my car and returned it to me looking very nice and clean. I recently texted the service manager to tell him the only complaint I had was the length of time that it takes to get your car serviced. And in my experience of working with Cavender for nearly 12 years, that I have recently noticed the last couple of years that it takes longer and longer to get service done. That is the only reason I gave them four stars instead of five. Not sure what that reason is but not the fault of course of my service rep. But I was very happy with the Service that was completed on my car."

"Carlos was very courteous as well as professional. He addressed all of my vehicles needs and made me feel very welcome. This was my first oil change experience with the dealership and I will be coming back for sure. Best service!!! Thanks Carlos!"

"I had a wonderful experience with Ray. He was extremely knowledgeable and helpful. He genuinely cared about my concerns and needs with my Cadillac service. He even checked on me a couple days later to make sure that I was satisfied with my service. Amazing for beginning to drive off"

"I chose not to complete the service with Cavender Cadillac. I had some some jumping and squeaking with my brakes and wanted an assessment. I also had a sensor on the right front bumper that was going off. I moved from Ohio last year and always took my Caddy to the dealership and had amazing service. It was a different story here! It took an entire week for them to give me a long list of what needed repaired. I had a loaner car and assumed it would be a couple days. I can say the young ladies maintained great communications with me, but a week? Then the price to repair the front and back brakes and rotors was way too expensive. I decided I would take it to a mechanic that had been referred by a client. After their assessment I only needed one set of brakes/rotors, not both the front and back. I can say that the staff was very polite, respectful, but I’d say that the service department is mismanaged. Both managers were out when I picked up my car, but the assessment charge was waived…..didn’t even know there was a fee! I did receive a call, but just felt things aren’t run that well! I probably wouldn’t have left this, but they sent me the link 3 times."