Caliber Collision

"ZERO STARS Do not take your car here. It has been the worst experience. I don’t even know where to begin. I dropped it off at one location, in which they said someone would call me in two to three days to give me an update on what they find…two weeks later when I hadn’t heard anything I called them, they informed me they moved my car to another location. So I called the Lombrano location, asked for Eddy the gentleman who is working with my car. They informed me he was in a meeting and would call back. He never did. I called the next day, he was at lunch. When he did finally call back, he didn’t really seem confident in knowing anything about my car and its status, called my insurance company and they hadn’t heard anything from them as well, not even an estimate. When I went to pick up my car, Eddy walked out to show me, and when asked what all they had to do, couldn’t really even tell me much. Got it home and started to really inspect it only to find Damage in areas that weren’t even involved in the accident, brought it back the next day for them to fix, when I got it back again, they still didn’t fix all the damage they caused. The manager Mark and Eddy, are horrible. They are always in a meeting or at lunch, and when you go there, they are unavailable and send someone else out to handle their responsibilities. What a disgrace this place is. I would recommend finding somewhere else to bring your vehicle regardless if this is your insurances prefers place. Save yourself a headache, stress and time."

"The experience was great! Very professional knowledgeable and caring. Due to my accident I can’t drive. My mom took my car in and they gave her a ride home. When my car was ready the delivered my car. The car was nicely detailed and the work amazing. I’m very happy with the job that was done and how professional everyone was thru this process."

"Took my vehicle for repair, they took about a month to repair it and when I picked up my car, my window did not work and the rear reflectors fell off (they didn't bolt them on). I contacted the email provided by the community manager to see if they could resolve my situation and they did not respond. Emailed again as they asked me to and it's been weeks since I have not received any response yet."

"Go to Caliber Collision for all your repair needs! Phenomenal business from communication to service to prompt repairs. They delivered my vehicle to me 2 hours away and returned my rental for me. They are the best of the best and everyone was so personable! My ONLY go to for repairs, and should be yours too!"

"Paul was very professional and provided the best customer services. I was updated every time a part came in and the time frame of the installation. Overall very happy with my experience. Having an accident was horrible. Paul and his team put my mind to ease and had me back in my truck in now time. I highly recommend Caliber Collision. Thank you"