Ancira Chrysler Jeep Dodge Ram Service Center

"I’m pretty sure they just try to find something wrong so they can overcharge you, especially for labor. $57 just for labor for changing the windshield wipers lol. What a rip off! Don’t come here, I’m sure you can go elsewhere for cheaper for products you need and labor too!!"

"My review for Ancira Ram, Chrysler , Dodge Service review. Yesterday, I called the parts department to inquire about a replacement key fob for my truck. The lady on the phone assured me that they had it in stock and quoted a price of around $169. I expressed my skepticism, thinking it sounded too good to be true. However, she insisted that the price was accurate. To be safe, I reminded her that the key fob would require programming and asked her to double-check. After placing me on hold momentarily, she returned and confirmed that programming was indeed included in the price. Later in the day, around 3:30 pm, I arrived at the dealership and waited for one of the service guys to locate my order. After about 10-15 minutes, he approached me and instructed me to have a seat while they completed the job. Approximately 15 minutes into my wait, the service guy approached me again and informed me that my oil changes and tire rotations were part of my contract. He asked if I wanted them done, and since I was leaving town on Saturday, I agreed to have them performed. Originally, I had planned to have these services done near my house, but since I was already at the dealership, I decided to proceed. A few hours later, another service employee informed me that my vehicle was ready, except for the key. He explained that the key would be available the following morning. This was frustrating because I had paid for the key fob in advance to ensure it wouldn't be sold, and it was the sole reason for my visit that day. Every person I interacted with knew why I was there, yet they all waited until after completing the other work to inform me about the missing key. To add insult to injury, the service person then informed me that programming the key would cost an additional $189. While the money was not my primary concern, I was upset about the incompetence of the person I initially spoke with, who had insisted that the programming was included in the price. She even double-checked and assured me that it was included. The service person offered a half-hearted, insincere apology, as if this was a common occurrence for them. It was clear that customer satisfaction was not a priority. Furthermore, he promised to have the key fob by 8:30 am and assured me that he would call me. However, I had already lost faith in their ability to follow through on their promises, so I knew deep down that I wouldn't receive a call. Sure enough, by noon the next day, after not hearing from them, I had to reach out. After enduring an eternity on hold, I was connected with another unhelpful and incompetent representative who informed me that the key wouldn't arrive until December 5, 2023. In conclusion, my advice to the general public is to brace yourself for insincere, dishonest, and incompetent service when visiting Ancira Ram, Chrysler, and Dodge. It seems that they are struggling to hire quality employees, which was was a common complaint among business owners post-Covid. However, we are well past Covid and yet they continue to select their employees from what be a shallow brackish pool. It’s best to prepare for the worst when dealing with them. I will never deal with them again. I understand mistakes can happen. I always give companies the benefit of the doubt and do my level best never to bash a company publically. But they definitely earned this one."

"I came in for an oil change the morning of 11/30 . I was attended very quickly. The staff was so very friendly & helpful. I wish I would've gotten their name. The space is clean & there's complimentary coffee, waters and popcorn. I almost wish my kids would've napped there so I could've stayed a little longer."

"So after someone tried to break into my challenger i dropped it off with Ancira hoping to have it in a couple of days. But no, 2 weeks later its finally back in my hands after some back and forth with the people over there. And that was after i had scheduled a appointment. And that was a week before they could actually see me. But hey, at least they offered a damn loaner car the day before it was fixed. Ain't that just awesome! And now the very window that they "repaired" gets wind noise above 40mph and gets louder the faster you go. Please don't waste your time with this place. Now i have to go back in for a problem they caused. Literally just go anywhere else. I don't understand how they can keep my car for two whole weeks and charge me $1400 and still mess it up. Going straight to the manager since it seems that the rest of the staff like to just make excuses."

"This place needs to retrain their staff. I waited almost 20 minutes for someone to come and see why I was here. Then after I informed them of the problem the advisor didn't even want to look at the tire that was flat and just suggested to replace eventhough it was a couple months old. I told him to check if it was salvageable because he didn't want to bother. He said he "did" and it wasn't salvageable. I don't think they even checked they wanted to make 289 dollars for the new tire. He didn't even show me what was being charged such as insurance etc he just said it was 289. After waiting almost 2 hrs with little kids, the advisor come back and states the machine broke to put the tire on and that I would have to come back. I asked for my original tire and rim to be put back in trunk but he said they will hold it here. Sounds fishy to me. So waited till later for them to call, thinking if my rims would be damaged or not and brought my vehicle back. They placed the new tire and then checked out where I presented a coupon for 10% off to a young incompetent worker checking us out. He called the manager to get it applied and I had to step out to load my child in car. When I came back the incompetent young worker said that it was already applied due to the earlier inconvenience of waiting. This was a lie because the price was the same as the quote given. The manager lied and didn't apply the discount. Overall negative experience and if you can go to another jeep service center go because you don't want to be here. I have a Honda and go to gunn Honda and they are superb and the best compared to this desmial service at this location."