Caliber Collision

"This place is amazing!! Very professional, good at communicating, and great at what they do. The front desk lady (I didn’t catch her name) is super nice and welcoming and Ruben is the best!! He made it such a quick and easy process. I got my car back within 2 weeks and it looks brand new! Definitely come here and ask for Ruben!"

"This place is AWESOME ! Justin was able to expertly determine what the issue was for my 2006 Nissan Sentra SE-R Spec V. Fixed it in less than an hour. Definitely recommending this company. This location was for body repairs yet the technicians stepped up and helped with a mechanical problem. 5 out of 5 , they tell you straight; no lies."

"I had a bad experience dealing with the communication at the repair shop. I had to visit their office to demand better updates, as they were not providing sufficient information. Besides, they needed to order some parts which were necessary for the repair work, resulting in delays in completing the job. Furthermore, the car was supposed to be ready for pickup, but it wasn't. In light of my experience, I strongly recommend that you visit a certified BMW repair shop instead. As of now, I am still waiting for a missing part that disappeared while my car was in their shop."

"Don’t recommend this shop. If I could describe in one word my experience with these people is careless. My wife was rear ended and the lady who hit her had All state for insurance and they claimed they would take care of us, but that was FAR from the experience we were provided. We dropped the vehicle off on 12/27/23 and when they originally told us the car was ready the first time we stopped by we noticed the my wife’s exhaust wasn’t replaced from the accident. All they did was bend it back up and maybe polish it like it’s new but you could still see it needed to be replaced. At that point we were told they would order the exhaust and have it put on THE SECOND TIME AROUND. After looking at that we asked Dotty (service rep) if the radiator was fixed due to it leaking from my wife being hit and she said it was; however, when we turned the car on to let it run it was still leaking. We brought it to her attention and immediately said it would be fixed. 3 weeks go by and we get a call from All State saying they won’t be covering for a part we needed to be replaced for my wife’s radiator and we would need to pay out of pocket because they claim it wasn’t a part of the accident, even though it wasn’t leaking before and we told them that when we made the claim and was told it would be covered. Well we never got a call from Caliber regarding that situation and All State said they won’t cover it because Caliber order the wrong part that didn’t need to be replaced. Not sure why we are having to pay for something when Caliber failed to do their due diligence the first time…. I’m convinced they just wanted to see what they could get out of us due to this should have been covered by insurance. Once we were told we had to pay out of pocket $320 for their mistakes. We were also told that if we wanted to the new hose for the radiator we needed to go pick up the car and take it to the shop (right next door same Plaza) so they could work on it…. Least to say. Finally today (1/22/23) we finally got the car back. Had they done the job correctly the first time, this review wouldn’t have been left."

"Customer service is phenomenal! My Ford Explorer went in with severe undercarriage damage and Dari and her team straightened everything out! There were some delays, but they took the time to make sure my safety along with my families safety was a priority. Their work is backed up with a warranty and I do recommend this establishment for future business to the public. Thank you!"