Principle BMW of San Antonio Service Department 15507 Interstate 10, San Antonio, TX 78249

"Don’t buy a BMW at this dealer. They didn’t care customer. We bought a 2021 X1, we only drove 3 days. It stoped working. We don’t have any accident. The car stop on the middle of road. We called the sales team. They never solve our problems."

"Hands-down, the best customer service experience I’ve had between all the car dealerships I’ve dealt with in the past!! I’m from Laredo, Texas, and unfortunately, there’s no BMW dealership here therefore fire getting my i8 serviced is a hassle to start with…. After taking my car several times to the dealership in McAllen Texas. (Bert Ogden) I was in satisfied with the service and neither did the results meet my expectations, so I was very hesitant when coming to San Antonio and giving Principle a shot, upon arrival I was introduced to my service advisor Ryan Mararac, who guided me from start to finish, and we need to take care of me and my needs, answered any question I had, and it exceeded my expectations, in-service, and results of my car. They even towed my car from Laredo on the way to San Antonio and back!!! I will definitely be heading back for any service that is needed on my car!"

"Nice place. Clean. My son is just looking, so how am I able to give a true rating?"

"The facility is top-notch as well as the staff. We were treated royally by all. Our hats off to the best car buying experience ever. Chris Lee was/is the absolute best at his job. My wife and I were kept abreast from the beginning clear through the end of this purchasing experience. Big thanks to all for such a pleasant experience."