Cavender Toyota Service Center

"Pleasantly surprised to have fast service for both our Tacoma & 4Runner this weekend. We didn't have an appointment but we did drop off both vehicles by 0830 on a Saturday. It used to take 4+ hours for a simple tire rotation and oil change but Cavender has stepped it up. Had both vehicles done in less than 2 hours. Friendly, fast service. I plan to keep returning for both our Toyotas."

"I just had my Camry’s 10k mile service done at Cavender Toyota Service Department and had the best experience ever. My service manager was Ignacio Ortega and he treated me with respect and kindness. Ignacio kept me updated throughout the whole time my vehicle was getting service. As long as Cavender Toyota continues to hire personnel like Ignacio I will continue to take my vehicles to Cavender Toyota Service Department."

"I had a bad experience with Cavender few years ago and ended up purchasing my new Toyota from a different dealership. When I received notification that I could pick up a second key fob for that new car from any authorized Toyota dealer, I decided to go with Cavender as they are close to where I live and I could just swing by to grab it . When I called, I was a little surprised to learn I needed to make an appointment and the earliest available time slot was a week away. After receiving a half-dozen (I counted) text reminders, I showed up a few minutes early at the service lane as instructed. I then waited a half-hour before a service advisor checked me in. At that point, I was told it would be a two-hour wait... to pick up a key fob. I can understand an inspection or diagnostic taking two hours. I can understand taking two hours if I had shown up unannounced. But waiting two hours past a scheduled appointment time made a week in advance to be given a key fob is patently absurd. The service advisor, while not rude exactly, tried to convince me that it's perfectly reasonable for it to take 120 minutes to program a key fob. It is not. I feel I’ve given Cavender more than enough opportunities to redeem themselves. Their name used to mean something in San Antonio, but it doesn’t anymore."

"First time taking my vehicle for service and had a great experience. Service advisor Ignacio was very kind and helpful. Service was quick and the waiting area has a kid section and a coffee shop where you can purchase different items not just coffee. They offer free coffee in waiting area as well. Definitely wish I would’ve bought at Cavender. Great experience and customer service."

"FINAL REVIEW: I am satisfied with this business in their resolution. They paid for a full detailed clean. Very professional over phone. (Read below for full details) Came in to have my rearview mirror fixed. The service guy I worked with was good, professional. The fix was expensive, and service/parts seemed to be up-charged. However, my main concern is that I left my car with them overnight, and they left my moon roof open on my van, and there was a torrential downpour that night. So now my ceiling has bad water damage. Yet to hear from the service manager. I'm hoping for some full-service resolution to the problem, and I will update this if and when that happens... UPDATE: The service manager did call about 2 hours after posting this review. He was cordial and worked on a resolution. Yet to have firm details regarding the resolution, but I do appreciate they reached out and are trying to resolve my issue."