Toyota of Grapevine Service

"Selling cars with faulty parts you don't notice right away, then service people charge you high prices when you come just for issues Diagnostics. Learned my lesson about buying used cars the hard way. Also advertising wrong prices on websites, I was in an urgent need for a vehicle when purchased. My golden take away, don't sign papers without a trusted experienced buyer looks well into the numbers, and don't buy a car when you desperately need one, you get the wrong one."

"I called to schedule an oil change for my Grand Highlander on a Tuesday and received a confirmation call and text about my appointment, but when I showed up for my appointment on Saturday at 7:30am, they acted like they’d never heard of me. The check in process was disorganized and confusing and when my service person came to take care of me, she said, “oh you’re not getting an oil change, we don’t do that til 10k miles”. First time anyone had mentioned that to me. She said they’d do a tire rotation and fluid check, but they couldn’t check out a clicking noise I’d been hearing without a separate diagnostic appointment. Then she tried to upsell me on an oil additive that isn’t included in Toyota Care. I went to the service desk to schedule a diagnostic appointment while I waited for the tire rotation to be completed, but the girl said “oh, you can just tell your service person about that! You don’t need another appointment”. I told her what I’d been told earlier, and she made me an appointment. Then I proceeded to wait for two hours for a tire rotation and fluids check. I received a text that said I could text back at that number during my appointment with any questions, so I asked for an update but never got a response. I finally went to my service person, and she said “oh, it should be done!” and walked over to the front desk to grab my keys. Then she pointed to where my car was parked outside in the parking lot in the drizzling rain, and when I asked for more detailed directions to where exactly it was parked she said “either left or right”. Then she proceeded to ask for a good survey to “help her keep her job”. I never even received the link to an actual survey, or I would have put all of this in that. The best part is I just had a missed call/voicemail from them saying “you missed your appointment Saturday, so just call back to reschedule!” I’ll be going back here because it is the closest dealership to me and I paid for an extended warranty, but I wouldn’t return if I had the choice."

"I took my car in because the sunroof became jammed and would not close. When I arrived to pick up my car, I learned that they had replaced the battery, completed a 30k mile service of flushing fluids, etc (my car only had 25k miles), and the new sunroof had grease marks and was torn. They said they did an alignment as well but it is clearly not completed. This was a month ago. The service manager, Billy, said he was ordering a part and would contact me, but has not. I have emailed, my husband has called, and we cannot get a reply from Billy. Sadly very disappointed in the lack of service and making it right."

"Thank you Cesar for all the help with our purchase, he made this an outstanding experience, we recommend and trust his service as this is the second car we’ve purchased and everything has been great! 100% recommended, he’s the best!"

"Thank you Chris. You've we're very professional, honest and made the process a lot easier. We highly reocmmed Chris. He will get you a great deal."