Avondale Collision & Repair 1300 Texan Trail, Grapevine, TX 76051

"The staff are very professional, insightful, helpful and friendly. Ask about everything. They do this every day. Be pragmatic here. If your repair parts are coming from Germany how long will the repair take? Visually, everything was perfect when the job was done. There was a small issue with weather stripping of all things. They solved that issue with a short follow up visit. Thanks to the whole staff. A special thanks goes to Enterprise Car Rental here who suggested a temporary toll tag for our rental. I wouldn't have thought to get one and it saved hundreds of dollars for us. Just remember to take it off when you return the rental."

"Liberty Mutual missed the damage on my car by $60,000! Avondale did the correct estimate and was able to show in detail all the things Liberty Mutual missed including the fact that I drive a Maserati and not a Mercedes. AJ helped me so much with information and what I needed to do. The whole office was so knowledgeable and helpful. The Avendale experience is always amazing. A dealership that cares after the sale. I drive 5 hours each way just to use this dealership. They are worth it."

"3 months for a glass repair! I would only return if I needed an OEM repair. Little to no communication from repair center, them not listening upon initial paperwork delayed my repair starting, had my car dropped off multiple times and the first time it was there for 2 weeks only the interior had a few pieces taken out and when I received it back it was WAY DIRTIER then how I dropped it off...sad. ultimately, the dealership got the ball rolling, and everything was sped up x10...it shouldn't take that to get work done that you're spending a lot of hard earned money on. Would not recommend this repiar facility if you don't like headaches and stress."

"If you want your car fixed in a timely manner, don't take it here. According to my insurance company, my repair should have been simple- but it is taking them 6+ weeks to repair."

"The worst experience ever. They had my car for 4 months. Communication was great but the first delivery was horrific. They delivered my car completely dirty. Dust was everywhere inside of the car. The panel they were to fix had trash in the paint job, waves in the body, dents & scratches still visible, scratches on the bumper and was simply not a good job at all. This is a brand new 2023 that had only damages from the accident, nothing else. Cale Gugino & Doug Barnett thought it was okay There were so many other things were wrong with the car the first time they delivered. They even submitted a supplement to my insurance company for the tow hitch they misplaced. Mark Waugh stepped in after my complaints regarding the work that was done. He made sure the work was done right. Had it not been for him, the car would have been in bad condition. Therefore, if you go to Avondale, ask for Mark. He gets the job done right. Even after finding a few more things wrong, I had to go back to dealing with Cale due to Mark being on vacation. Cale never followed up on the requests that he promised. Going forward, I suggest Avondale is not the place to take your car unless you are promised to work with Mark Waugh!"