INFINITI Service

"2 1/2 hours for an oil change WITH an appointment. You couldn’t pay me to come back here."

"After taking my car to another service place and they failed to find what was going on… Grubbs was quick to diagnose and fix the issue. Cesar was the service contact I had and he updated me by text and phone calls and kept me in the loop the whole process. Everyone was so nice and professional I will definitely be using them in the future."

"Do not buy anything used from Grubbs infiniti. They sold us a certified used q60 that had been in a major accident and was not disclosed to us. Car was in service for 12 weeks out of the year we owned it."

"This was my first time at this Infiniti service location. Dany was my rep and was very professional and detailed oriented. Cory was the service manager and stepped in to assist when I was trying to understand if I really needed the thousands of dollars in estimated repair costs. Both Dany and Cory made sure the entire process was smooth, fair, and efficient. I appreciate their approach with a first-time customer, and would definitely return!"

"What an experience I had. I had my oil being changed at 65K. And during their 27 point inspection, they pointed out that I had a leak from an axle seal. I had so much going on that I delayed the repair. A few months later I am now having my oil changed at 70K. And again, the axle leak was pointed out. It is the holiday season and again I delayed the repair. Now the holidays are behind me and I wanted to research the axle seal leak. By accident, I realized that the axle seal was under warranty until 70K. Well, I have 73K. But I also purchased an extended warranty. Reviewing my last Invoice, there was a paragraph stating if you have questions or concerns, email the Service Manager. It listed his email and name. His name is Dana. So, I emailed Dana with the list of events and missed opportunities to advise me, the axle leak would be a warranty repair. The axle seal was covered for 70K. He responded in kind, saying he would research my issue. He did his research that validated my concerns. Dana was aware I had the extended warranty but he wanted to make it right. Dana said he would handle the needed repair. Dana continued, by setting up my service appointment, arranged a loaner car and established Brad, as my Service Manager. The car was dropped off, the wife had her loaner car. And within an 18 hour turn, the repair was made and the car was washed and ready. Thank you Dana, and Thank you Brad for making this seamless"