Moreno Customs 131 Central Avenue, Grapevine, TX 76051

"I accidentally hit my wife's car while backing out of the driveway. In addition to dealing with an unhappy wife, it wasn't much fun dealing with the big corporate body shops I went to for estimates. I read good things about this shop on Nextdoor and went in for an estimate. His price was fair and inline with another quote, but what sold me was he told me he'd have the car done in a week (and did). The other places wanted the car for over a week. Hard to manage when it's a daily work driver. They did a fabulous job replacing a fender and were able to "fix" another body part (rather than replacing it) which looks brand new. Definitely would/will use them again."

"SUPERIOR WORK on my husband's Toyota Supra. I needed to order a leather match and Ricardo helped me to find the best leather. We ordered the leather from Germany and he set up a good appointment time. He picked up my seats, completed the work well ahead of schedule and installed the seats perfectly. We are so grateful that we found Ricardo. He is passionate about his work and he was meticulous with our seats. Thank you again!"

"Great work. Brought my jet ski seat in to have a new seat cover installed. Ricky had it finished in 24 hours and its perfect. Thank you!"

"Great service. Good attention to detail. Amazing paint job (able to match paint of an older vehicle). After a small accident, I initially took my car to another shop that wasted my time and gave a huge estimate. These guys at Moreno Customs did the job at half the cost, and it looks even better than before. Very polite and knowledgeable. They're gonna be better than the other big name shops in the area. The bigger places will waste time and money."

"Moreno Customs is not what it used to be, apparently. I paid half of $2000 in November, 2021, for carpet and front seat upholstery for my daughter’s 2002 Eldorado. In March, 2022, Ricardo said to bring the car in. It sat outside on the lot, collecting dirt until December, 2022, when the work was finally completed. I paid the balance, thanked Ricardo, and drove home. On the way, I notice that the panel above the radio had cracked and been glued. I thought maybe this damage had been done earlier and that I hadn’t noticed it, but after receiving a replacement part from eBay and starting to install it, I noticed several other places behind the radio where plastic was broken. Apparently, Moreno pried on the panel as well as the radio, trying to access the mounts for the center console. Also, one of the center console mounts was broken at both ends because they had applied upward pressure to the console until it broke loose. And the trim around the shifter was broken off. In a follow-up text, Ricardo apologized for the damage, but also said that damage was already there. It wasn’t. I had had the radio out previously and there was no damage to anything. There is a specific sequence of screw removal to gain access behind the console. I had learned how to remove these parts from a YouTube video. See my photos of the damage. Moreno Customs has apparently had a bad year. Ricardo blamed the pandemic, supply chain issues and employees quitting. This is all understandable, but doesn’t justify rushing through a disassembly by breaking a customer’s parts. How did he even think I wouldn’t notice the damage? I think I will be able to epoxy the plastics parts back together, but am not sure how long they will hold up. I have also discovered that the new carpet was installed on top of the old, dirty carpet. My first reaction is WTH? I can’t find anything online supporting this as an accepted practice in a vehicle. I guess Moreno saved some money on underlay material. So, now I have to live with the thought of the dirt and stains still being there, out of sight. Sheesh."