Eckert Hyundai Service Center

"I cannot even begin to explain the debacle of this place. I bought a car in August and have yet to have issues resolved. The only thing they have been successful at is wasting my time. Going back this week... We will see... but I'm not holding my breath."

"Frustrated that a part i purchased at this service center and did not end up using could not be returned to the service center. I was told it was Hyundai policy. They referenced a sign they had by the front desk which does in fact state that info but it was never shared with me at time of purchase. The idea that i can’t return a Hyundai specific part that was not used is a complete joke. Especially when it costs over 200 dollars for a part that should be less than 50. I understand that some things are out of the dealers control but no attempt was made to remedy the issue or to even let me know what would occur if it would need to returned. Just bummed out and honestly surprised by the policy placed by Hyundai. Worries me about future car needs I may have or even future vehicle purchases."

"We were originally going to the Carrollton location and decided to try this location due to horrible service, but nothing changed. It's almost as if it flows to all locations. 2 days for just an oil change, no courtesy call/text, and lack of professionalism."

"Charged $165 for diagnostic time of 60 minutes to clean up gunk and debris in sunroof? Greed and such a ripoff. Never given an update of when work would be completed. Not integral."