Firestone Complete Auto Care

"My car broke down and had it towed here for them to check out since they were one of the few full service shops close to where I broke down. Had to leave it with them overnight. They do a diagnostics on it but can't figure out why it won't start anymore. They can't figure it out and chalk it up to an electrical issue and recommend I take it to the dealership. Turns out my gas gauge isn't working and it was out of gas..... I put some gas in the tank and drove away while mean mugging the techs in the garage."

"Feb. 12, 2024 Firestone Store #678988 502 W University Dr. Denton, TX 76201-1844 Repair Requested: When cruise control is turned on, indicator light illuminates, but will not engage when “set” button pressed. I Told the Service Advisor (SA) is most likely the cruise control cutout switch needs to be adjusted. I asked SA to check this first. SA rolled his eyes and ignored my suggestion. (Turns out I was correct.) I also ordered an oil change. Seat & steering wheel cover not used when tech drove my car into service bay. I told the Service Advisor (SA) I want the tech. to use a seat and steering wheel covers. SA said (sarcastically) said they always use them. Told SA I just saw the tech get into my car without using either one. SA said “I’ll remind him” – attitude from the advisor SA says vehicle inspection reviles ‘Brake Light Switch’ found to be defective. I told SA I have had no problem with brake lights; asked if this will if this will solve the cruise control not engaging – SA assured me yes, it will. Told part will have to be delivered, be a couple or three of hours. Asked for a ride home (15 minutes away), since ETA could be 3 hrs. SA said OK, but give me 30 minutes. This was fine with me. After waiting for an hour, I asked a different SA for a new ETA. SA asks tech, returns and tells me tech said 3 more hours. HOWEVER, SA tells me is a newly hired and is not sure if the tech was being sarcastic or not. (I got the impression this new SA has been disrespected by the techs because he was ‘the new SA’.) SA said tech seems aggravated when he asked. Asked the SA “Please tell the tech the customer is not amused. I need a real ETA. SA asked the tech. again. I could see this discussion through the window to the service bay. The body language of the tech looked angry or at least aggravated when he answered the SA. New ETA is under 15 minutes; new part just delivered. 30 minutes later SA tells me wrong part delivered. Told I will have to return in the morning. Told I have to leave a $50 deposit to have the correct part delivered. Deposit charged to my Firestone Credit Card (enclosed, I won’t be using it). Arrived next morning (Feb. 13, 2024) at approximately 8:30. The brake light switch installed within 15 minutes. SA told me cruise control is fixed. SA did not test drive or even check if the brake lights worked – probably because there was nothing wrong with them in the first place. I told the SA that I am going to test drive and check the repair. SA demanded I pay first, got angry when I refused. Cruise control still does not work – the reason I was there in the first place. Returned to store and told the Tech (not the SA, who was nowhere to be found) cruise control not fixed. I told tech to replace the old part, which he did. SA told me I have to pay a $129 diagnostic fee. I told SA I am not paying for a diagnostic fee that did not diagnose the problem. SA became angry, said his tech spent a lot of time working on my car. I agreed, he did waste a lot of my time ‘working’ on my car but did not repair the cruise control. In a sarcastic tone voice asked would I rather be charged $200 for an entire system check. Replied its better than wasting half a day for nothing, returning the next day for the wrong part to be installed. SA did remove the ‘inspection fee’ from invoice. When handing my receipt says “HERE YOU GO BUDDY!!” sarcastic & angry tone of voice. Receipt is mostly unreadable due to malfunctioning printer. I asked for a receipt I could read. SA said “THIS IS AS GOOD AS YOU IT GETS!” The next day I adjusted the cruise control cut out switch myself, cruise control works perfectly. So do my brake lights."

"Great experience coming to this place. As soon as I walk in I was greeted with a smile and very helpful information. Red and the staff help me with picking the best options for my truck. Services was done so quickly that I still had time left over from taking lunch. Thank you for your help"

"Nathaniel was very helpful. My car broke down in Denton and they were able to fix it by following day because parts had to be ordered. I live about 35 miles away and they helped us locate a rental car to get home. I was traveling with my daughter and granddaughter. It all worked out and my car is running better than ever."

"Everyone here is so kind and great!! They keep everything transparent and help with making me understand how to keep my car working correctly. They are willing to share information about my car so I can be prepared for possible problems in the future and get ahead of them. Jamel the manager, James the tech and Mike Scaranto in sales all have a hand in helping me over the times I’ve gotten work done! Great team they got running there!"