Subaru of Grapevine Service

"Within just two weeks of purchasing the vehicle, I began experiencing problems with water retention on the windows. After going through a car wash or encountering rainy weather, I noticed that a layer of water remained on the glass surface when I rolled down and then rolled up the windows. And guess what? It's happening on all three windows except for one. I've been back to the service department three times already, and every single time, they dismiss my concerns like there is nothing. "Oh, it's by design, it is supposed to be like that". But if it's by design, then why is it not consistent across all the windows? Why does the driver-side rear window always come out clean? It's beyond frustrating! Don't think I want to come back to this dealership again for any of my future service work."

"Five stars for Five star Subaru service department! They are always prepared, courteous and professional. We bought tires there. Their prices are competitive."

"Service is is not informative nor knowledgeable on the vehicles that need to be serviced I have a 22 wrx that has strut issues been in 3 times they couldn't duplicate the issue so I took my car home, the next day I looked at the strut took me 30 minutes to figure out what it was took it back and the guy told me the tech had to tighten the Top Hat Nut more than what was spec. So I asked ok what torque did he spec. to he asked the tech came back and said he just tightened it till he couldn't that there was no spec. I looked it up I told him there is a spec. for every screw and bolt on this vehicle, Top Hat of Strut is 42 ft. Lbs. The vehicle still makes noises that it shouldn't when going over bumps and uneven surfaces. I will not take my vehicle back to this location even though it is still under warranty!!!"

"They are very good at making sure you are being taken care of. They follow up with texts and even send a postcard after your purchase. There are great people working here."

"Usually good courteous service. Often you’ve got to wait more than an hour if it’s a busy day or you come without an appointment for an emergency service. But it’s always properly done, and you’ll get your car washed (again if you’ve got time to wait around 20 mins on a non busy day). The waiting area keeps you busy with drinks, snacks and a good working area at the bar."