Denton Chrysler Jeep Dodge Ram Service Center

"This is not going to be a positive review but the Denton Service center still has the ability to improve their review from the worst service i've ever received at a dealership to ok service. I scheduled an appointment for Friday 11-24 at 8 am and dropped my truck off to get 2 recalls done. I was told they would need to keep it overnight but it would be back to me Saturday. Shortly after i left i got a text from the service department saying they would answer any questions i had over text or i could call. I text them back at 1 pm Saturday asking for an update. After 2 hours of waiting for a response i called them to check on my truck. I was told that it was taking longer than they planned and i could pick it up Monday instead. Monday morning 11-27 at 1000 i received a call from the service center apologizing, they claimed they hadn't done any work on my truck over the weekend because there had been a lapse in communication but they would get to it today to fix. At 5 pm i get a call saying my truck was ready to be picked up, one of the two recalls still had to be performed but they didn't have the part in stock so they had to order it and would let me know when the part was in. When i got to the dealership i was given my keys after some digging but the woman in the service department didn't know where it was parked so i was told to just wander around hitting the horn button until i found it. The only way i will be coming back to this dealership to get the recall completed is if i get a loaner vehicle, an agreement that they'll pay for a rental for me, or if either of those options don't work they can have the part delivered to another Ram service center and i'll get the work done there instead. This has been the single worst dealership service interaction i have ever had. If someone at the dealership reads this and feels like following up with me i encourage you to contact me. I've given enough details in this review for you to figure out who i am. If there is a follow up i will come back to update this review."

"Came home with my dream car today all thanks to Jeff Trautman. He was truly a pleasure to work with, and very helping and caring! It wasn’t about just making a sale with him, he went out of his way to truly take care of me and made my very first car buying experience a memorable one! He looks out for friends and family, and treated us nothing less than family. I highly highly recommend him and encourage anyone in the market for a new car to go see him at Classic of Denton! He genuinely wanted to help me and helped me get the best deal possible. Thank you Jeff for all of your help!"

"We have absolutely nothing, but wonderful things to say about our purchase with Classic of Denton! Rafael Garcia made the normally stressful and long car buying experience a pleasure. I was resistant to letting go of my cherished Honda mini van, but I have to say after driving my SRT I can see that was ridiculous :-) Rafael is professional, courteous, knowledgeable and personable. Top notch salesman and we appreciate the time he spent with us!"

"I was in the market for a truck and had the good fortune to run into Keith Lindlau at Classic of Denton. Keith made the buying experience very easy. Keith is very knowledgeable and gave me good advice on the various options available on the Ram trucks. He helped me narrow down the choices and then was able to quickly find the exact truck I was looking for. I was extremely pleased with the great price compared to other makes I had looked at. I knew the value of the truck going in and was pleased that Keith offered me a fare price right up front which made the buying process quick and easy. The Finance guys were able to get me a below market rate and it took less than 5 minutes to complete the transaction. I couldn't be happier with Keith, the Finance guys, Classic of Denton and my new Ram Laramie Longhorn."

"Was having a tire issue and went in to see Jim Garvin (who I always see and never lets me down)... he guided me back to quick lube where I met Chris Tucker and he took over from there and gave me 5 star service! He got me my replacement tire quicker than the time frame he had told me! From start to finish everything was EASY!"