Lowe's Home Improvement 1221 Bypass Road, Winchester, KY 40391

"They stopped the Veteran discount on big ticket items like lumber. So they say they have a Veteran discount but its mostly a lie unless your looking to buy plants or cleaning supplies. I still go there because i have to."

"Took 9 employees to figure out where my online order was. That was after all of them talking about a movie for 3 minutes while I stood there. So much for the ease of online ordering."

"Had 4 days for them to put our grill together. When picking it up today, it was filthy! It was covered in concrete dust. It definitely had been sitting out back. When you’re told it’s ready, you expect your new grill is there. Nope. We had to scrub and clean it! Just aggravated!!!"

"Purchased a washer and dryer from the Lexington location that was delivered from the Winchester location. When purchasing, the store associated added all of the additional cords and hoses needed for installation and they selected the wrong cords so the appliances could not be properly installed. They installed the dryer trapped in a corner where the dryer door cannot open and did not tell me this was an issue until they fully installed the washer, trapping the dryer in the corner. Both appliances will need to be fully moved from the space to solve this. When I called the store I spoke with a manager who said they would make it right and made no effort to get in contact with us again. Multiple calls got me the same answer of wait a few days and we will fix this. Reaching out to the logistics company they hire gave me just as little solution. I'm at the point where I am paying out of pocket for a handyman to fix this. I did an installation through Home Depot for a different appliance and it was a completely different and better experience. I have always chosen lowes for my hardware shop but not anymore."

"On a recent trip to this store my husband and I experienced outstanding customer service, knowledge, efficiency, and friendliness by associates: Drew, Colin and Betty. We had to drive an hour to get there but the trip was absolutely worth it. Truly the best customer service I have ever received in a home improvement store. We had limited time and more than 20 different items we were trying to purchase and Colin and Drew stayed with us the entire time and helped us find everything and pull it off the shelf. Betty helped us save money by applying for a Lowe’s credit card. Colin and Drew did an excellent job picking out our lumber and loading it on the trailer. And to top it all off they were all very friendly, fun and pleasant to interact with."