Aaron's

"Ordered a bed 2 weeks ago was supposed to be delivered Monday then told it would be Wednesday…. It’s Thursday still no bed and second payment is coming out of bank account tomorrow morning"

"I got my washer and dryer today but can you tell me how i am suppose to use them without the power cord they did not bring the power cord after me trying the longest to delivery my order.and now cant use them i have NO POWER CORDS to connect them and i will have to drive to the store to pick up my power cords i was told by a delivery driver they for got to bring them how do you for get the power cords to a washer and dryer ?and i will have to find a contractor to wire them up so i can use them .so dont know how long thats going to take and how much they charge me . i should not have to pay for this service !"

"Worst store experience ever. I was needing a washer and dryer so I decided to go to Aaron’s because I had good experiences with other Aaron’s stores in the past. I placed my order online and it said it will be delivered in 5-7 days. So I waited for someone to contact me to set up a delivery time and date. I decided to call the store. They told me the washer and dryer was delivered to the store but I can’t set up a time for it to be delivered because they are backed up. The associate told me if I needed it sooner I can pick it up. I requested a manager call me back. He took my information and told me a manager would get a hold of me. A week later I hadn’t heard from the manager so I called back. Same deal. Backed up on delivery, I can pick it up. Took my information and promised a manager will call me back. A week later I get a message from Aaron’s telling me my first payment is due. So I called back. They said that I don’t owe the payment then they offered if I pick up the washer and dryer they will knock off the last payment. I declined that offer and told them I don’t have anyone to move it and install it for me. I requested another call back from the manager. After 3 attempts, I still have not heard from the manager. His associate said he’s out trying to collect payments. Today I called to cancel the order and the associate told me they will put in the request but the manager has to do it and he won’t be back until Wednesday because they are at a Managers meeting out of state. Can you believe he is at a manager meeting? She goes on to say their trucks are out of commission because the catalytic converters were stolen off of them! Moral of the story… if you’re thinking of going to Aaron’s, DONT!!! Run in the other direction!! If I could give them a negative star i would. I know after reading the previous reviews, the only reply they will have is to email them. But I really hope this keep you from making the same mistake in trusting this store or any Aaron’s to fulfill their promise."

"The customer service experience at this location has been beyond poor. I have repeatedly called this location to discuss furniture that I need to have picked up due to a flood in my apartment. This flood required me to be placed in temporary housing. I have been told that the Aaron’s Store Manager at this location would call me or that a regional manager would call me. No one has called to assist me in resolving this issue. This experience with this store is delaying my apartment being renovated because I am required to have all my belongings out before renovations can begin . This has been going on since the end of December. I need someone to contact me in regard to this. It shouldn’t be this difficult to return something and should be the last thing I’m having to worry about given that I have more pressing things going on with the loss of a home."

"In person they are lovely and was told they are under new management. i rented a washer/dryer from them but still have not recieved it. (its been a week) they were supposed to deliver yesterday but i had zero calls from them and they simply never came. today they came without any warning, so i was not home (since i was unaware of their arrival) and they were unable to install. they left a phone number to call but no one answered. getting frustrated."