Build-A-Bear Workshop
About the Business
Build-A-Bear Workshop is a unique home goods store located at 4800 South Hulen Street in Fort Worth, Texas. This interactive store allows customers to create their very own personalized stuffed animals, complete with outfits, accessories, and even sounds. With a wide variety of options to choose from, visitors can design a one-of-a-kind furry friend that reflects their individual style and personality. Build-A-Bear Workshop is the perfect destination for children and adults alike to unleash their creativity and bring their imagination to life.
Photos
Location & Phone number
4800 S Hulen St Ste 2335, Fort Worth, TX 76132, United States
Hours open
Monday:
11:00 AM - 8:00 PM
Tuesday:
11:00 AM - 8:00 PM
Wednesday:
11:00 AM - 8:00 PM
Thursday:
11:00 AM - 8:00 PM
Friday:
11:00 AM - 9:00 PM
Saturday:
11:00 AM - 9:00 PM
Sunday:
12:00 AM - 6:00 PM
Reviews
"I brought my daughter to get a “pay your age birthday bear” for the first time- for her birthday today, and unfortunately I’m very disappointed in the experience we had. Right when we walked in, not one employee greeted us or asked if we needed help with anything today. There was only one customer and 4 employees and all continued on with whatever they were doing, one lady was playing with the bear stuffing while another was just sweeping the floors and not one person said a word or asked if we needed any assistance, we were basically ignored and treated like we weren’t even there, after about 5 minutes I walked over to the register myself to ask if everyone was too busy to help? THEN finally one person wanted to act like they wanted to do their job.. and they did the BARE MINIMUM. The only thing the employees did for my daughter’s “Birthday Bear” experience was stuff her Bear. They didn’t bother to ask if she wanted a sound/song or scent added to her bear, they didn’t help her pick out her clothing or even instruct her on how to create her birth certificate. The only reason we got any of that done on our own was because I had previously taken my son and he had a way better experience than she did today. If you’re going to act miserable when kids are coming in on their birthdays to get a birthday Bear, then you need to find a new job. This isn’t the place for you. Next time I’ll have to take my kids to a different BAB location, this one sucks!"
"Got my valentines gift .I love going here but prices almost doubled. And you now got to pay for cardboard box to put you item in. They were free. You'd think owner would give customers at least the box carrier. Wow ...."
"Amazing experience from Kat, Miguel, and their team for helping me with both of my visits: I was debating whether an online bundle or in store visit for exclusive items and they actually helped me order the exclusive online items to my house. There was a hiccup during the month's ice storm, but this Build A Bear team took care of the issue with outmost care and respect and gave me an excellent in store visit to match my online items. Very friendly staff and always doing their best- It does seem to get crowded but that's because there isn't a store for miles- Be sure to respect the friendly staff! Thank you team for giving us new furry friends and making the best customer service !"
"SLOOOOOW!!! 2 people working and the one working the register moves so incredibly slow! Told my son to pick a bag put his bear in it and put it on his back then I noticed at the end of the transaction it was $7. Didn't even tell me there was a fee! Also sold me a $10 gift card for a special half off. Came back an hour later to use it on an accessory and you can't even use it until the next day. HORRIBLE!"
"Remember how Build a Bear used to be magical? Yeah, that’s all gone. We walked in at lunch on a Friday to get a bear for my son on his birthday. There were 10-15 kids there, nothing crazy. They had 2 people “working”, one hanging out at the cash register not doing anything and one moving at the speed of molasses on the stuffing machine. No one to walk you through the stations or explain anything. We grabbed our bear and then stood in line for TWO HOURS to get stuffing. No acknowledgment or apology or anything. For a $40 teddy bear, you’re paying for a great experience. This was horrible."
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