The Children's Place 19507 North Freeway, Spring, TX 77388

"I came into the store for an online pickup. My cellphone was dead so I didn't have the pickup email. Even with my ID they were unable to find my order. I spent about 30 minutes waiting on them to get around to getting my order. I rarely shop here anymore and now I remember why."

"Been in store for a long time today , and it was VERY HOT ! Everybody was complaining . Then the manager(Valeria) was VERY RUDE. Rolling eyes and sighing really loud . Couple with ignoring us and talking to the associate in Spanish. She kept talking smack in Spanish as well. My sister had to tell her that she can talking to us directly instead of talking to the associate in Spanish. Then I HAD to legit check her on her attitude. I definitely let her know her attitude stinks and her customer service is trash. She finally apologized to my sister and blamed it on being “hot and dealing with customers “. Like how are you the manager and you lack good customer service ??? . Really doesn’t make sense to me …"

"We went to this location to pick up an online order. We were greeted kindly and promptly as soon as we entered the store. The customer service was excellent and the wait time to be serviced and pick up our order was only maybe a couple of minutes. It was very efficient and enjoyable!!! We will definitely shop in store at this location and continue to have our online orders sent here too!!! Plus, the location is much more convenient and has easier access than going to the location inside the mall!!!"

"I should really be giving a 1 star but given the fact that I found an item that was "sold out" I give it a 2 star. I received an email that said my order was ready for pick up but when I got to the store my order was not ready and both cashiers looked at me like I was crazy. After waiting 15 minutes I finally got my item...while waiting I stumbled upon the item that was sold out. When I told the cashier I wanted said item she told me if I wanted the online price I had to show her my email confirmation. Which took another 10 minutes. And finally I give it 2 stars because the store is very unorganized and dirty and both cashiers are rude. Taking my business somewhere else."

"Some of the worst customer service I've ever experienced. The line was wrapped around the inside of the store and they had 2 employees folding and only one trying to check out. We had to return an item that was purchased online and the girl checking out could not process the return because my card did not have a chip. Are you kidding me? So after waiting 25 minutes in line they can't even process a simple return and now I have to figure out how to ship an online order back."