Firestone Complete Auto Care

"unprofessional technician. Charge extra for job, which they don't performed. They hold my vehicle for two weeks, just the part of $235 and charged $1695 dollars labor on it. Secondly when I drop my vehicle, Air Conditioner is working perfectly but when we went to pick the car, Air conditioner is not working. the staff and myself tried the buttons, Air Conditioner light is not switch off. I asked the manager in the store next morning, when I drop the vehicle, Air Conditioner was working fantastic, and in the performance sheet you didn't mentioned or recommended any thing about the Air conditioner and now it is not WORKING. He respond "this is not our fault, you have to paid extra $57 dollars to test the Air Conditioner. I spent $2,000 but i am not still sure my vehicle brake is fully functioning or not. Waste of time and waste of money. Unprofessional team."

"I went in for an inspection, the car care package. Jason did a thorough job and let me know what is critical and what to keep an eye on! Thank you Jason for being awesome:)"

"Do not go here if you have anywhere to be. I scheduled an APPOINTMENT for an oil change with about 2 hours of leeway before I had to leave for my next errand of the day. Pulled in 5 minutes before and turned in my keys then sat in the waiting area, able to see my car through the windows. I looked up an hour later and my car was still parked there. I knew they had a no show, so I thought they will get to it (even though I had seen plenty of cars come and go). An hour later my car was still sitting there, now late to the next appointment, and went up to the desk to ask the status of my car. They noticed it was not touched and they immediately grabbed it. 30 minutes later I was called up and whomever checked me out was extremely rude. He said nothing more than five words to me and just said "insert card" and handed me my keys."

"This is my third time to come to Firestone on Crossroads over the past year. They are always polite and get me in the same day ASAP. This is a much better experience than I’ve had at other locations. Armand is the person that helped me, and he was very polite and professional"

"Great customer service. I went for oil change and inspection for engine light. They were honest on time, informed me on checking in that it will take a while. I was also informed the amount to pay for the inspection before it’s done, fortunately when the inspection was completed, the amount was waived, so I got it done for free and since they don’t fix the specific code for my engine light , I was advised on where to go to get it fixed. Their parking lot is small, but they use the parking next to them which is huge and is connected to their shop, so parking is not a problem."