Brakes Plus 1009 Farm to Market 685, Pflugerville, TX 78660

"Took my truck for service at 8 am on Saturday and was the second customer in line that morning. After finishing with what needed to be done on my truck I walked home about 1.5 miles away. Being 65 I thought the exercise won’t hurt any. After waiting at home for 4 hours I get a call on a couple of things that may be needed. I told them to go ahead with the repairs. My wife reminded me it was 4:45 and maybe I needed to start walking because they close at 5pm. I started walking and called speaking to the service manager who put me on hold, while on hold I got a call from the same phone number. I told him I was on hold and he told me the truck was not repaired and they close at 5 pm. It was around 4:53 at that time and I needed my vehicle for work Monday since they are closed on Sunday. I told them I am walking and running as fast as I could and might be there at 5:03. His response was “we close at 5 pm”. Incensed, I made it at 4:49! After sitting at that place for 9 hours the only thing they did was change the oil. I asked them why didn’t you call me to let me know so I could have come by earlier to pick it up. He just looked at me and said “ Sometimes we make mistakes”. (My wife is recovering from surgery and was not able to drive me there.) I told him as I walked away from the entrance the front desk lady just giggled at me as I left steaming. I contacted corporate customer service - the only time I have ever done this in my life. This is the only post I have ever made negatively in my life and hope it’s my last."

"I am absolutely blown away at how amazing everyone here is. After being given the run around for weeks and other companies trying to over charge me, I was referred to Brakes Plus by my boss. Right from the start, Katie was incredibly helpful. Not only did Brakes Plus go above and beyond with their service, but they are also very fair priced and even got me a ride to and from my house while my car was being serviced. I simply will not go anywhere else now and have been referring everyone to them. It's easy to be taken advantage of when it comes to cars, especially as a woman, so I truly and genuinely appreciate Katie and her team for taking care of me. They are honest, thorough and extremely knowledgeable. This is your sign to bring your vehicles to Brakes Plus"

"Respectful and thorough! Going in for an oil change, got my wheels rotated and an inspection for just an extra $10. They were respectful to everyone who walked through the door. Got a quote for a new part I needed and wasn’t pressured to set up an appointment right away. As a young woman I get anxious about going to a new car repair. I didn’t feel looked down or like they were trying to sell extra things I didn’t need. Love their service!"

"My experience has been an exception one, with Katie & Co. working with me at every step of the way in our situation. The staff always had a casual demeanor, while being straight forward and professional on the work that needed to be accomplished. I will be seeing this location as my go-to spot for any future troubles I come across!"

"Great service and friendly people, Katie, my service advisor did her best to fix a problem she inherited from another service company. I appreciate the fact that she made my repair a priority. The service techs kept me informed of the whole process! They even gave me a lift home when they realized it was a long repair. Thank you so much Brake Plus!! Highly recommend Brake Plus for your automobile repairs!"