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Firestone Complete Auto Care
19009 Limestone Commercial Drive, Pflugerville, Texas, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance store located at 19009 Limestone Commercial Drive in Pflugerville, Texas, United States. With a team of skilled technicians and state-of-the-art equipment, we provide a wide range of services to keep your vehicle running smoothly. From routine oil changes and tire rotations to complex engine diagnostics and repairs, we are dedicated to keeping your car in top condition. Visit us today for all your automotive needs.
Photos of Firestone Complete Auto Care
19009 Limestone Commercial Dr, Pflugerville, TX 78660, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 19:00
Sunday:
09:00 - 17:00
Reviews of Firestone Complete Auto Care
"Customer service was not great, seemed disorganized, and the service itself took much longer than they said they would for a tire change. My service was scheduled for 11AM (just changing one tire). When I got to the store I was told it would take 2 hours to complete and they would call me when they were done, which was fine with me but seemed strange considering it was only one tire being changed. I came back a little over 2 hours later and they were not working on my car yet, it was still in the parking lot. One of the employees had stated that there must have been some mistake and he "didn't know who the picked up the ticket". He apologized and said it would be serviced soon but he can't give us an ETA just that it "would be done for sure before the end of the day". 2 additional hours went by and I came back to the store again and saw they were finally working on my car! They had it out the garage 15 min later. The mechanic handed the service person my key, but I waited 10 min until I was called, however the service person at the front desk did not call me, like they said they would. And I had to approach him to give back my key. I waited for the man to be free because he was intently looking at the computer screen and typing fast, he looked at me strange and said "can I help you or are you just going to stand there?" I said no I just want my key because nobody called for me but I saw the technician give you the key. I paid the $50 and left even though it should have been less expensive due to the long wait and the fact that I just got the tires from them a few months prior."
"If you love over priced and wasting time this is the place for you! Took hours to patch a tire. That’s all I needed didn’t ask for anything else but they recommended a new battery and air filter? Lol. I’ll never go back to a Firestone."
"No wonder why I see this 3* rating for this trashy shed. Literally wasting your time going to this store location. I have a Tesla model 3, booked a brake inspection and then went to store. Waited for 15min in line to get in touch with the rep, he directly said they don’t do Tesla inspections since they don’t get parts but online it shows they do inspection at least. I told him, I need just inspection, he wasn’t happy to take my car at all and finally he said ok and added all my details to take car and asked me to drop off for 5hrs I said ok then after few mins he came to me and said, his manager is not accepted to take Tesla car. What a rubbish behavior. Definitely not recommend."
"Do not trust them. I had a flat tire and took it to them for service. following are the issues i saw 1. their customer service was not informative and acted as if they did not care 2. They did not even inspect the tire to find the leak and gave me a call 15 minutes before closing. Their response was the tire is beyond repair and wanted me to buy new tires 3. when i informed that i dont intend to buy the tires from them because i was not told where the puncher on the tires were, their attitude immediately changed and their customer service went from bad to very bad. I took the tire to Costco and they identified the problem and repaired it in 30 minutes"
"Do not go to this location! I took my car for an oil change today 4/4/23, after my service they parked my car in a no parking zone and my car ended up getting hit in their parking lot. I called to ask if they had cameras outside so I could see who hit my car and ended up just arguing with whomever answered the phone. He yelled at me telling me that it was not his problem and not his issue that once the work is complete the cars are no longer their problem. We did nothing but yell back and forth yet he could not answer me as to if they have camera’s because he was too fixated on letting me know that it was not their issue. If you have a sign on your door that says I HAVE to drop my car off and can not wait for it then you are definitely responsible for my car and if you park it in a no parking zone it is again most definitely YOUR problem!"
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