Lowe's Home Improvement

"La Toya in appliances was wonderful in helping me find the right filter for my refrigerator. I would give her10 stars if possible. However Kyle in gardening was very dismissive and not helpful at all. All I needed was a spark plug for my lawnmower. I had the model number for the mower but was told they didn't carry that brand anymore. I asked him if he could help me convert it. He said no the only recourse I have is to bring it in."

"Joe, Brando, Zack, and Kimberly these are some of the nicest and patient employees I have had the pleasure to work with. They took the time to ensure that my needs were met and that I had everything I needed. I'm making a 10ft decorative trellis. It's a big project and this locatin is where I have gotten most the materials and something else even more awesome, the best advice and troubleshooting for this project. The advice and suggestions they gave as well as just simply listening to why the project had to be, was something beyond just going to a store. They provided much needed support through their patients and kindness. Thank you for all your time and help!"

"We needed some lumber: specifically cedar 2 x 4. The young man who cut it for us, was very friendly, and helped us carry it to the checkout. We always have a pretty good experience at this location. And of course they are dog friendly."

"True rating: 0 stars Do yourself a favor and don't buy a fridge from LOWES! Go to Home Depot and save yourself the time!!! We purchased our fridge at the Lowes in San Marcos on 11/20 and had the fridge delivered from the Kyle location on 11/24. Once the fridge was dropped off I noticed a number of scratches on the front of the fridge. If I'm buying a fridge for 2,000 it needs to be perfection especially since it's our first big purchase in our new home with a newborn. Well since the drop off of the fridge we have had a number of calls to both the San Marcos store and Kyle store that BOTH claim that they cannot pick up the fridge due to it bought at one store and dropped off from another store. And the calls we have made to both department stores has been a pain in the butt!! No one has ever called us back in the "24 hours" that they claim and no one has had a solution from the department store or warehouse. The best part is when I did get into contact with the warehouse department one employee said "well things get lost around here all the time I don't know when we will have another fridge" that's exactly what I want to hear as a customer. Or my favorite excuse "well let me see what's going on they will call you in 24 hours" what a joke because they never call! It has been over a month and this fridge is staring at me with the plastic wrap on it. The employees have told me I could use the fridge... ha like I'm going to fall for that next thing you know they'll tell me I can't exchange it because we've used it. Absolutely not this fridge will look the same like when they dropped it off. All I want is a replacement fridge for the one that we have currently. The customer service is absolutely terrible and the most frustrating part is not utilizing it for my infants food, milk etc. Don't spend your money here!!!!"

"Ordered 3 window shades. Good experience with person who did measurements and installation. Next ordered bathroom vanity, picked up next day. Crew to install found major damage. Replaced, but even though I was told 1 was in stock, employees couldn't find in store. Had to get one from another store. Caused 4 day delay with bathroom project."