Firestone Complete Auto Care 6901 Harrisburg Boulevard, Houston, TX 77011

"I will never go to this place again!!! I rated with one star because I couldn’t give less, otherwise it would be “none”. At the beginning, I had high expectations for the service at this “business”. I dropped off my car, today at noon, to get my tires aligned. I was told that the service will be done within 2-4; since I didn’t get a call at all, I ended up returning after 4 hours to find out that they hadn’t even started to work on it and that there was still a delay of at least another hour. What really bothered me, the worst, was the way the employee informed me this, without consideration or care, not even an apology, did not even try to get me stay, on the other hand, he told me that it would be better this way since it would be one car less to do; since I told him that I had to take my car without service, that I couldn’t wait one more hour (because I had to go to work). Terrible experience! DO NOT recommend."

"I would definitely not recommend going to this place. I bought my car in February of 2023 and I need an oil change in July. When I took my car up to this place nothing was wrong with it except for I need an oil change when I left that place they ended up breaking my ignition coil pack which has nothing to do with an oil change which took them almost 2 hours to do and that is a 30-minute job. I took it to my mechanic and that is how I know they broke my ignition coil pack, I guess because I'm a female and I came in there by myself they felt the need to screw me over. I STRONGLY ADVISE TO NOT GO THERE FOR AN OIL CHANGE."

"Not worth getting an alignment here waiting for 3 hours for them, didn’t even try to get me to stay. Worst service."

"Either too slow or bad estimation of time. They said 1.5 hours when I reached at 7:00 AM and am here waiting still at 10 AM. They did not start until 930 am. Had I known it was going to take longer, I would have left to do some work and get back."

"They were fast and friendly. We needed an alignment after our car was in an accident. The first go round we weren't able to get it but the technician did let us know what we needed to repair in order for them to be able to properly align it. My husband replaced the ball joints and we went back. In and out in a little over an hour and a half. My truck no longer pulls to the left anymore. And it was affordable. We definitely recommend going to see them."