Firestone Complete Auto Care 1502 Washington Avenue, Houston, TX 77007

"Staff uninterested and one if them had a terrible attitude, said they were going to call when the tire came in since they didn’t have in stock, they didn’t call, I had to call them. Misplaced my original tire, which they asked to keep to prepare it for a faster change, and had to wait extra for it. Spent a total of 4.5 hours over 2 days, egregious for a tire change. Never coming back. Terrible customer service."

"I have had a good experience with this location. It is convenient for me to drop off my car and get to my office. The repairs were done and the cost were reasonable."

"I went to this place to do a simple "state inspection". I got there around 4:20pm. and the attendant told me that it would no longer be possible to do it. That I would come back the next day. I needed it at that time and not the next day. It was over an hour and a half before closing and they didn't do the inspection. That's why I was upset."

"I never had any issues here until the last time. I got a new set of tires. Whatever the mechanic did, it messed up the pressure sensors and they stopped working. I was told I needed to pay $260 for a new sensor. They replaced it but it didn't solve the problem. The mechanic told me that I just need to drive more for it to start working. Turned out they replaced it with a generic sensor that doesn't work with my car. I had to pay another $260 at a dealership. $520 extra for a mechanic's mistake. I liked Firestone but I'm never coming back."

"Horrible customer service by a guy with a red Birth mark on his face. I called To get a tire patch before I had to go to work and I express that concern and when I got There he told me I would Have to wait 20 min to even be looked at. I asked him “for something as small as a tire patch” He said it’s not that simple it takes time. And then proceeded to go back in forth with me about how long it took. Had I had a tire patch kit at home I would Have just done it myself but again I’m in a full blow suit headed to work. It wasn’t what he said it was the way he said it 55% of communication is to tonality. This guys SUCKS he needs to take a class on customer service cause he doesn’t have a lick of it. I have over 6 years of customer service experience and never talked to anyone like that And if I was The owner walking in hearing him talk to a PAYING customer like that it would be a whole problem. I laughed and took my business to another tire shop who took care of my patch FOR FREE vs paying $30 plus tax with them.and did it in under 7 min so I gave Him a $50 tip. Guys like him will run off customers who have a zero tolerance for lack of customer service in business. Glad I was Able to help a small business though."