Pep Boys

"If I could give a 0 I would. I went in for a simple oil change on 1/18/24 around 3pm to 5pm and was shorted on my oil. Took a look at it after I left and noticed they filled it to the low point. Not only that. They took all my quarters out of my vehicle. I intentionally left lots of change to see if they could be trusted for my first time there and I come back to my car with only 2 nickels and a dime…. This is a shame. Why would you want to lose your job over change. Was treated as a number not a customer. This is wrong and should be addressed/corrected amongst the thieves. Really should be fired. Where’s their head at. Definitely not going to pep boys anymore."

"I recently had a less-than-pleasant experience at Pep Boys on Greenbriar Drive in Houston. Brought my car in for a leaking tire and tire rotation, but not only did they forget the rotation, the patching job on the tire seemed to make things worse. When I returned the next day for them to fix it, I was met with a dismissive attitude, being told they were too busy and to get back in line. Greg at the front desk showed zero concern for customer satisfaction, making me question the integrity of this location."

"I'll be going back. They found no problem underlying my concern (noises in back), and didn't charge me. I was satisfied with the explanation, and learned some more about my car. The only drawback (else I'd give 5 stars) was having an 11am appointment set up ahead, and seeing my car wait 1hr to be looked at. Lesson: plan ahead for delay on a Saturday."

"Caution for Potential Women Customers: I recently had a disturbing experience at this auto repair shop when I brought my car in for repairs. I had initially requested work on the starter and valve cover gaskets, and I also decided to have the radiator replaced due to a previous leak. However, when I arrived to pick up my car, I was shocked to find that my old radiator was still in place. The typical woman would jump in their car and drive off but I am not your typical woman. I opened to hood and my old radiator said Hi I'm still here! I left the car at the shop, insisting that they replace the radiator as originally agreed, and I requested to keep the old radiator as proof. The manager, Greg, called me to insist they had already replaced the radiator and that it was just a dusty cover I had observed. Ok Ladies I WAS BORN DURING THE DAY BUT NOT YESTERDAY! I informed him that I would return with someone knowledgeable about cars to verify the work. Surprisingly, when I returned with my knowledgeable companion, the radiator had been replaced as originally agreed. It was frustrating that it took such insistence to have work done that I already paid for. My concerns didn't end there. After the repair, I encountered new issues that I didn't have before, which I suspect may have been caused during their work. Additionally, my car continued to leak oil, a problem they were supposed to fix. To make matters worse, I discovered that the staff had been unnecessarily rummaging through the interior of my car, even disassembling the back seat OF MY SUV, exposing the tire jack. This intrusion into my vehicle was entirely unjustified and unprofessional. In summary, my experience at this shop was deeply unsatisfactory. I feel it's important for all potential customers, regardless of gender, to exercise caution and consider bringing someone knowledgeable about cars when seeking services here to ensure the work is done correctly and that their vehicle's integrity is respected. The level of unprofessionalism, especially from the manager, Greg, was deeply disappointing. Greg the manager is unscrupulous, and feel confident in taking advantage of what he considers unsuspecting women. Don't listen to anything he tells you because every word out of his mouth is a lie. If you choose to take a chance BUYER BEWARE!"

"Did not recognize my appointment time. I was told they were prioritizing appointments after asking for an update after 2.5 hours of waiting. Was originally told 1-1.5 hours. I was the. Told the tech that would service my vehicle wasn’t scheduled to come in until 11am. I schedule a week in advance for 9am. After the second update on time, I was told 30 minutes. It ended up being an additional hour +"