Pep Boys 909 North Loop West, Houston, TX 77008

"Called ahead came in to get a tire put on my truck. The price. Online was different than the price when I got there. I showed the attendant the price as it showed up online for an in-store purchase not buying a tire online. I wasn’t about to argue, so I just paid the extra five or six dollars whatever it was. I asked him to ask the person changing the tire and putting the new one on to please check the old tire to make sure it was in fact needing to be replaced. It was showing low air, but it did not look low or flat. I went around to look at my truck, which was in the bay at that point. And the wrong tire had been removed. When I pointed it out to the person that I spoke to at the counter initially, he started to blame me. I told him I knew what tire I was coming to replace. He was just not listening. He never would admit he made a mistake. Then they never checked the tire to see if it was in fact, needing to be replaced . The kid was actually working on the tire, then checked it. Initially, it was determined that there was a nail in it. Then on further inspection, the tire did need to be replaced. I waited a long time even though I was the only person there. Additionally, this same person is the person I dealt with several months back when I bought two new tires for my Corvette. I ordered them online and had them shipped to Pep Boys. When I came in, he told me the price of the installation. I told him I’d already paid for installation. He proceeded to argue with me until I pulled up the email showing that I had paid for installation. Until that point,, he was steadily with me that I needed to pay for ."

"My wife took her Volkswagen Tiguan back in June for an oil change. We usually go to the dealer but thought it would be cheaper. I don't know what they did but 1 day later oil was leaking everywhere and it destroyed the serpentine belt. Meanwhile we are saving money to repair the leak. A few months later we take the car to the dealership and the oil has destroyed almost all the seals, a total of $6,000 worth of repairs. Maybe they don't know how to service european vehicles, I don't know, but we're never going there again."

"Roadside insurance towed the vehicle and the Pep Boys team did an amazing job taking care of my needs for my mother-in-law. They were honest and made sure I was aware of the other tires and wear concerns. The manager Angel is super helpful as well as his staff. Great work and Thanks to ALL"

"Horrible customer service. I understand for a Sunday you may have less staff. Yet communication needs development at this location. They said to me the night before 9am I could get an alignment. Sunday came and they placed me down, then told me 10. 10am came around the manager simply told me “I don’t know when my guy is coming in”. No further explanations or options, I had to call him out before he tried to help another customer to discuss my options. Go to the location south of Shepherd, better communication, better staff, and better work overall."

"Every time I come here, I'm always surprised by their quick and friendly service. I'm a very skeptical person and so far I'm grateful that I have not been disappointed. Great place to service your vehicles."