O'Reilly Auto Parts 6543 Bissonnet Street, Houston, TX 77074

"Went in because of a dead batter. Staff wasn’t helpful at all. I Had to go to auto zone to get proper care and good customer service."

"Open Thanksgiving which was nice to make some quick fixes to the son's car during his visit"

"Employees at this location are friendly and store is well stocked, but... This store is chronically understaffed. Manager needs to step it up. I have been here multiple times, and the line is always outrageous with only 2 people working the floor."

"This place has no regard for online shoppers. I have ordered via the website several times for pick up at store 468 at 6543 Bissonnet, my confirmation email always says my order should be ready in an hour. I usually wait 2 hours or more, sometimes 3 with no update. I end up calling and saying I had an online order, at that point I am usually accommodated and told it's ready. When I show up, I go directly to the Pick Up desk and get my stuff without a problem. The last two times I did this, I experienced a deterioration in the service I received. The first out of these two times, no one answered the phone, but when I showed up, I got in the Pick Up desk line and was served immediately. On my last visit (ever!), I called 2 times, no one picked up the phone, so I drove over. When I got there, I got in the Pick Up desk line and was asked by the guy working there if I didn't see the line. I said that I had an on line order. He said it didn't matter and I still had to get in line. I said that I was able to pick up my stuff last time without waiting. He actually said, "I don't mean to be disrespectful, but you still have to get in line." I repeated that I had an online order and I was able to pick it up right away the last time. He tried to tell me that there was no indication that that desk was for on line pick up. I pointed to the 4'x8' sign behind him and said that sign said Pick Up desk. He said that I still had to wait in line. I had written a complaint and received a standard apology and asked if I wanted a follow up from the district manager, I replied that I did and left my phone number. Two and a half weeks later, no response. I might be done with O'Reily, I'm certainly done with that store."

"I loved the service here, all the cashiers were so nice."