O'Reilly Auto Parts 9099 Westheimer Road, Houston, TX 77063

"I was in line and the girl on the cashier check out two people and ignored me, Store manager Jerry was very rude and he asked me to leave the store for no reason, he was racist, and refused to sell me anything. I don’t know how they hire such rude people if they don’t know anything about customer service. I highly suggest not going there."

"Recently I went to this store with some issue regarding car battery I have unexpectedly encountered a guy and his name is Jerry.He do not have patience to listen at all , Guys please be aware of this guy he will discriminate you and humiliate you on the spot and he have very bad attitude towards customers he think he is giving from his pocket.Oreilly auto parts has a good reputation in the market seems like they will get unreputable soon with this bad attitude guy when the customer are in need! Forget about service atleast learn how to respect customers!"

"Phenomenal service. Went in to replace a battery and Jerry helped me find the location where it was originally purchased because it was still under warranty. Honesty and integrity of this magnitude is difficult to find these days. Today, I left without spending a cent, but I would happily give this location my business anytime."

"I had the best customer service experience! I went in to get wipers for my windshield and they helped me put them on. You have a customer in me. Amazing service thank you !"

"I like the place but there is a guy call Jerry who has a really bad attitude. he used to work at Fondren location before that’s why I stop going there because of him and now is working at Westheimer . So be aware guys the rest of the Team are really nice except for Jerry"