Romano's Macaroni Grill 1155 Lake Woodlands Drive, The Woodlands, TX 77380

"TLDR - Do yourself a favor & go anywhere else. We arrived to an empty parking lot. This should have been a clue that we were about to make a huge mistake. We walked into a completely empty restaurant. I’m not kidding. There was not a single human soul visible. We yelled out “Hello? Are you open?” This was our second chance to turn around & go anywhere else. We stuck it out & we were seated as the only patrons in the entire restaurant right next to the bathrooms. Not a single employee wore a uniform. There were random people that would walk around the restaurant in street clothes who were clearly not diners. This was one of the most bizarre dining experiences of our lives. The very overpriced food was terrible all around. This entire visit had zero redeeming qualities. PSA, if you walk into an empty restaurant, there’s usually a reason why. Turn around & run!"

"Was hoping to have a nice Christmas dinner with family. This place sucks!! Not one employee says happy holidays, merry Christmas, nothing. Waiter did not even want to be there and displayed that clearly. Took for ever to get food. My wives food came out cold. Manager took no accountability. Gave 25% off ticket but then charged for 3 wines each for two people when in fact we order only two each. Will not ever eat there again like ever never. Merry Christmas fellow community members."

"We ate here last week, and DJ was our waiter. He was awesome! It would be a dream to have him wherever we go because we have had some bad experiences lately with customer service at other restaurants. They act like you are lucky to be there and treat you as such. DJ was attentive, respectful, and personable. It made us feel welcome, and he should tour the Houston restaurant scene and give classes. Thanks, DJ and Macaroni Grill, for noticing excellent talent."

"Great dining experience. From start to finish. Our server ‘Babs’ was extremely personal and made the experience even better. She took the time to converse with our table and made us feel extremely welcome. Great experience, OUTSTANDING service, Exceptional food. Will definitely be back!"

"First time to Macaroni Grill. Had Shrimp Portofino, Mom's Ricotta Meatballs and Spaghetti, side of Crispy Brussels Sprouts and Tiramisu for dessert. Main dishes were very good, including meat and the sauces. Brussels sprouts tasted good but seemed a little burned. Complimentary bread was soft and good but had a dust of salt on top; I think we would've liked it without salt better. Tiramisu was excellent. Service was great and atmosphere was good. Came here in part because my wife saw Macaroni Grill mentioned in a recent movie. It seems this is the only location in the Houston area; glad we came here."