Commercial Kitchen Parts & Service 1377 North Brazos Street, San Antonio, TX 78207

"Great Service, Professional and Efficient"

"Bad Company and rude staff and they overcharge for anything and repairs and service is not done right. I don't know exactly how is it that they're still in business knowing there's more competition with better service and quality than Commercial Kitchen."

"Have a fryer down. Called on Tuesday and they said they would be out Wednesday morning. Called Wednesday morning they apologized and said they would be out Thursday or Friday. Today is Friday and now they are saying Tuesday. I need the fryer working before the weekend. Complete lack of respect to the customer who put their faith in your word and now we have to try to find someone last minute to come out and fix it."

"Staff are very polite and professional! Scheduling process is very easy to set up. Answered any questions I had regarding my concerns. Placed my appointment and the same day, a tech was able to make it on site. 2 industrial ovens that other companies tried to assess and never resolved. Commercial Kitchen got the job done. There techs are very knowledgeable and hands on. Would highly recommend these guys for anyone dealing with comercial or residential issues regarding the various amount of services they have to offer. Prices and fees are very affordable!!!!"

"Worst company ever, super shady. They charged us $200 to come out, tech was here for ten minutes and was basically like, no idea what to do with this problem but I'll check it out and see what I can find. Weeks go by, no word from the company or response from the tech who told us to call/text his personal number. I figure I'll give them a covid-19 break since I'm sure they're busy. Finally get in contact with someone who said that they're going call me back, four or five days go by, I call again they say the exact same thing with no update. Finally we got a hold of the tech, and he basically just said he can't help us out, doesn't know where to get the motor that we need for our commercial shredder because it's from Germany. I don't need the same manufacturer I need any motor that will run my shredder!!! I thought they were the experts and would know or be able to figure out a solution. I'm not the expert and that's why I called them, unfortunately they aren't experts either! So weeks go by and I just noticed a new charge of another $111. so I called them and they couldn't really explain the charge, they said the initial $200 was a deposit towards the invoice, but she also said that's the zone charge for them to come out to where we live. Two stories still no idea what's true. Now she's saying the additional charge is him charging us for more time. She said that she "doesn't know why he's charging me the additional amount and that that is unethical but she can only remove a portion of it which was only $26 off. What?!?!? They never once explained to us that the $200 didn't cover the service call. He never did any work I don't know why he's charging us more money than the $200 that we had already paid the company. She said that he billed us for 3 quarters of an hour but he was only here for 10 minutes. She said that she will check the GPS logs. I reminded her that she admitted he's unethical in regards to his conduct and time he's charging us for. At the end of the day, they couldn't actually do the job, so there is no reason to keep charging us weeks after he came out for 10 minutes, and now I'm out $311! We're a struggling small business, having a hard time staying afloat in these chaotic times, and it's really rough being taken advantage of by this big company, and we still don't have a working shredder."