O'Reilly Auto Parts

"Hate when my car needs stuff/broken but love coming here, they are always super friendly and helpful."

"I usually have a really good experience at this location. But not yesterday. I went to get a part yesterday and it looked like none of the staff I was familiar with was there. Maybe that was the problem. I had called earlier in the day to make sure they had the part I needed. The person I spoke to said they had 3 different ones I could choose from. I asked it they would install it for me. I was told they could do that for me. I made sure to say it was an involved, tricky installation even though it was a very small part. I was assured it could be done and I was given a name to ask for. When I got there the person I had spoken to was at lunch. Marco who was "helping" me was on the phone and said he'd help me when he got off the phone. (Strike # 1) Two other people were there in store uniforms, but they were walking around the store not doing much. I was the only person in the store so I don't know what they were doing but they didn't attempt to greet me or help me while Marco was on the phone. Once he was off the phone, Marco asked what I needed. He showed me the parts and I chose the one I wanted and he rang up the sale. He said "Thanks and have a good day." I asked him about the installation and he said "I can help you later if you wait-the customers come first." Did I not count since I had already paid for it? When did I drop from being a customer, and what about the other people in the store uniforms-were they not going to help anyone? I worked in retail for a very long time and that's not what you do. If your customer still needs something you stick with them until you're done, or you ask if they mind if you help the next person. So, Marco says let me help them and then I'll check and see if you've waited and then I'll help you. So I waited, and all the cars left the parking lot and I was the only one there. (Strike #2) I gave him five more minutes and then I went inside. He was at the counter and he said "Hi" when I walked in, then "Oh, I'll be right outside." In other words either he forgot, or he never intended to come outside at all. He came outside, looked at where the part was supposed to go ( it was a replacement bulb for a headlight) and said, "we can't do this." When I asked if the person on the phone had been mistaken he said that person might have agreed but he couldn't do it and gave me a few excuses as to why he couldn't. (Strike #3) I'll say I'm a female and I felt he was speaking to me like I was an unknowledgeable female who knows nothing about cars-which is untrue. I also felt he didn't want to assist me anymore once he did the sale-which was annoying and very unprofessional. It got to the point where I didn't get to finish my sentences as he'd cut me off mid-sentence to say whatever he wanted to say which at this point were all lame excuses. I might go back to this store since it's right near my location, but it will be a long time until I do and if I see "Marco" there I'll abruptly turn around and leave. Someone get him some customer service training!"

"They had the part I needed in stock. And it was a very much better price than anywhere else in town or online."

"Outstanding service! They sourced the parts from multiple stores and delivered the parts within 30 minutes. The dealership required a special order with in-person payment. O’Reillys’s handled everything efficiently. Additionally, they were extremely helpful in ensuring I had all the necessary auxiliary items to complete the task"