AutoZone Auto Parts

"So normally I don’t leave reviews, but I had a bad experience today that I felt needed to be posted. I bought some windshield wipers the day before this incident and was having trouble putting them on. So I came back the next day to ask for help and see that I bought the right ones as well. Two employees helped me with the windshield wipers. One of them might have been a manager or at least an employee who knew what they were doing and went outside to teach the other employee, who had no idea how to change windshield wipers. So the competent employee/manager changed one no problem, but had to go back inside regarding another issue with a power outage that happened a few minutes earlier and left me with the other employee. So as the other employee was trying to change the second windshield wiper, I noticed he was having difficulty and was putting it on the wrong way. I gave him a minute or two hoping he would figure it out, but he didn’t. So to help, all I said was “the wiper actually needs to go on the other way after you lift the latch.” He then says “Look man I don’t like you telling me what to do. I’m here trying to learn and figure this S#!@ out and you’re here telling me how to do my job. I don’t like that. If you knew how to change these things yourself, why did you even bother coming here to ask us to do this S#!@ for you?” I then said “I wasn’t trying to belittle or insult you. I was just trying to help you out.” To which he proceeds to rudely hand me the windshield wiper and say “Well here. If you know how to do it, why don’t you turn it the right way and tell me how it goes.” I do so and he was able to then put it on. While I appreciate the help I was given, I have never encountered such a rude employee in my entire life. His way of talking with foul language wasn’t just limited to our exchange alone. He also talked nonchalantly the same way with the same foul language to the other employee in store with other customers inside. Needless to say, I will not be returning to this location ever again and I don’t recommend anyone do so either if AutoZone chooses to hire people like this and keep them onboard."

"I had a great experience at this location. My car was scanned due to a check enginee led that popped up. That is whenJason gave me awesome customer service he went above and beyond, he recommended me the best options and the most important thing he shared his knowledge and thought me about how to replace the parts that I bought there. He saved me time to go to the mechanic."

"If I can give a zero score I would. No one acknowledged me as I waited In line. There was no other customer in front of me either, there was one employee helping someone outside but 2 more employees inside and they ignored me completely. I asked for help and they didn’t help me. Worst experience ever at an auto parts store. I guess they discriminate against pregnant women with toddlers. I’m very upset and disappointed."

"BEWARE of battery SCAM!!! I took my car battery here to get checked and they insisted I needed a new one. Then I took it to Advanced auto parts on babcock and my battery was perfectly fine! Get your battery checked at 2 locations to make sure!"

"Always friendly and informative staff. Thanks yall"