Samsung Experience Store

"The crew here was very helpful and patient with all my questions concerning upgrading and trading in my phone, and I got one of Samsung's exclusive colors with the features I wanted. They even stayed a bit late to make sure my new phone was up and running."

"I recently visited the Samsung service center to pick up my phone after receiving a text message confirming the completion of the service. The work done on my phone was truly excellent, meeting my expectations. However, the overall experience was overshadowed by the wait time (about an hour) just to pick up and pay for the service. Despite a sufficient number of associates present, there was a glaring lack of coordination or a structured system in place like 3 associates were assisting and chatting with a single family, leaving other unattended. Meanwhile, other associates seemed occupied with tasks, moving in and out of the back room. I feel sorry for the associate handling the service area, as he was trying to solve customers issues all by himself. While the work done on my phone were commendable, the disorganized and chaotic customer service experience, coupled with extended wait times, was disappointing and fell short of the service standards I anticipated from Samsung."

"On Saturday, September 16, 2023 at approximately 5:30 p.m., I and a professional colleague and friend entered the Samsung Experience store, where I experienced malice behavior, negligence, impersonation, defamation, slander, and robbery. While visiting Samsung Experience, 2601 Preston Rd #1214, Frisco, TX 75034, I reported to obtain my Samsun Galaxy watch that was there for repairs for over two months. I'd made multiple attempts to obtain my watch and they refused to give me my watch on three previous attempts. I'd even reached out to corporate twice regarding the matter and could not obtain a resolution. On this day, I was adamant and stood my ground and as a result was embarrassed because the store personnel called security on me and falsely mislead mall security in believing I was acting hostile, despite my very calm demeanor as I waited for someone to either return or replace my watch. I was met with hatred, prejudice, bias, and embarrassment by several white, Hispanic, and mulatto personnel members representing Samsung Experience store."

"Cool looking store, but had to wait in super long line just to pick up an online order that was already paid for! What was even more annoying was that there were quite a few sales people walking around doing nothing . Many frustrated customers in line, ergh!!!"