Tory Burch 5162 Monahans Avenue, Fort Worth, TX 76109

"I went in last night looking for a gift. I was with my brother and the woman with the short white hair approached us several times, giving us information on the shoe/ bag we were eyeing . I felt like I couldn’t conversate with my brother comfortably so I would speak to him in Spanish in regards to the bags and his thoughts . She said “are you speaking Spanish, I don’t know that you can’t speak it “ . I thought I heard wrong, I had to have heard wrong . I see it everywhere and to think I looked past it . When we finally picked out the bag and were checking out I spoke Spanish again . Yet again she said I don’t understand what you are saying you can’t speak it . “ and ONCE AGAIN, I said to myself I HEARD WRONG , because there is no way this woman is telling me this. We left and first thing I asked my brother was, “ did I hear her wrong or ..” and he finished my sentence with “saying to not speak Spanish ?”. He heard it too. I got upset for not saying anything . I don’t know if the other lady (employee) that was there with us heard it, because part of me being mistaken from hearing her wrong was because she has an accent and speaks so low . I hope management knows about the comments she is making ."

"I had a lovely experience at the Clearfork store today. Loreta was the best - knowledgeable, friendly, but not pushy, a joy to work with. She helped me select the perfect birthday gift for a special friend. Please recognize her for her excellent customer service."

"My recent visit to the Tory Burch store was a complete disappointment. The store attendant's dismissive attitude left me feeling unwelcome and frustrated. This lacked the basic courtesy and professionalism expected from a luxury brand. It's disheartening to receive such poor service from a company that prides itself on quality. If I did not have such urgency to make a purchase trust that I would have given another location my business. I hope the management takes this feedback seriously and works on improving Loreta’s customer experience."

"I recently went to Tory Burch Clearfork to do an exchange and make a purchase. Julie assisted me with my purchase and made me feel so special for my birthday. Afterwards, she followed up via text to see how I was enjoying my new purchase and she even remembered the special event I mentioned to her. Julie embodies outstanding customer service!"

"My husband and I came in on Mother’s Day weekend to purchase gifts for our moms. We were not acknowledged, much less helped for about 40 or so minutes, and while I understand that it was a very busy weekend, there is no reason people should have been called to literally skip us in line when we knew exactly what we had come in for- we just needed to pick it up. Not to mention the dirty & weary looks we received the whole time. I can say that I wholeheartedly agree with the reviewers stating that you will be racially profiled and treated very differently in the store if you are a person of color, because that is what happened to us. On top of this, once we finally were able to make our purchases, we were given brown paper bags… to put our Mother’s Day gifts in. We were told they had run out of regular ones in the size that best fit our items (fine, BUT), when we see other non-POC customers receive bigger gift bags- so as to still have a gift bag- well, yeah we are going to leave with a sour taste in our mouths. The cherry on top- upon seeing my first review and the experience I had at her store, the manager did end up reaching out to me to “discuss” what happened. Good customer service right, reaching out? Laughable. She ended up telling me over the phone that her staff “really is great” and it was “very busy that day”, went as far as to tell me that they likely just “had a rough day”, and that “they’re not like that” LOL! We all have bad days- I really get it. I guess at this store though, the effects of those are only projected onto people of color! ** Repost since my review from a year ago is now gone…"