Ross Dress for Less

"If i could give zero stars i would based on how i was just treated. A month ago i bought my son some long sleeve shirts and with no intention of returning them, i tossed the receipt not knowing that the cashier failed to take the security tag off! I spent over $150 that day might i add. I took the shirts, my bank statement showing i made the purchase and had my card that i used. Instead of helping me or having any form of customer service, they basically accused me of theft even though loss prevention saw me walk in with the bag in hand and i had proof of purchase! After making some noise the “manager” agreed to at least try to look up my card using the barcode. They tried to return it, system said past 30 days (obviously) and then they claimed i had the wrong card and continued to accuse me of theft. They clearly have no idea how to work their system and do not train accordingly. Luckily their neighboring stores are aware of how bad they and were kind enough to remove the security tag for me. Do better. Will not be giving this store my business going forward."

"This is the worst run Ross I have ever been to. A line full of people and it’s only 6pm on a Wednesday and they take it down to one register. The manager on duty has no clue and there is ZERO CUSTOMER service in this location. The youngsters behind the counter are being bossed around. Unbelievable!! This is the first review I have done. That’s how bad it was. I don’t do these because my name is not Karen but I had to say something!"

"Loveeeeeee this Ross. Love Ross in general but this was the first time I actually saw one not in shambles during Christmas time!!! Very nice. Clean. Definitely will be back the prices for their items are ridiculously cheap!!! Got this designer dress for my brothers wedding."

"I have gone here a few times, they have a decent selection. Most of the staff is pretty nice typically. (They are the reason I am giving this stars at all.) However, due to their system freezing I was charged twice. When I called the following day to get this rectified, the manager Susan was not helpful and hung up on me. Whoever Susan is, she was not very professional."