Best Buy 2041 U.S. 287 Frontage Road, Mansfield, TX 76063

"Made an appointment with Geek squad for 4:20 pm. Received a phone call from the store at 4:05, missed the call, no message was left, but I immediately called back at 4:08. Was already on my way to the appointment. My call was directed to corporate call center and I I spoke with a representative for 10 minutes where he explained to me that 1. Stores can make out going phone calls but can not receive incoming calls from customers , 2. That there was nothing in his system notifying him to why the store would have called but it was probably about my appointment- possibly to cancel or reschedule it - but I’d have to go to the store and see why they’d called & 3. There is no way for corporate customer service to contact the stores. This all sounds either fake or like a very poorly structured customer service system and process that Best Buy Corporate needs to reevaluate. Once I arrived at the store for my appointment I waited in line from 4:22 until 4:50 when one of the employees checked on me inline and said that they had tried to call and left me a voicemail, which they did not, that they had too many emergency callouts, so they need to close at 5 so they couldn’t fix it right now & I would need to drop off my phone and it would be ready in 5-10 business days. I’ve had my iPhone battery replaced previously in other models and it was able to be done in a few hours, next day maximum. The customer service from both the store and corporate was absolutely awful followed by a very poor turnaround time for repair service."

"I'm done with this store and Best Buy. Tried to return a headset that was not charging. It was just out of their return policy, but it was clear this product was bad off the shelf. The manager only wanted to try to upsell me their Best Buy Pro Plan for $50. Another thing that stood out, the manager criticized my purchase saying I could have gotten a better product for cheaper. WOW!!! Previously, we had problems with their online store selling a used item marked as new. Like I said, DONE!"

"I tried to get a product fixed/swapped because a serial number that was on an item I bought didn’t match the the records of the brand I got so they weren’t able to honor the warranty. So I talked to customer care on the app and was told that the store should be able to fix it for me. So I go to the store, geek squad said they could do nothing so I asked for the manager and he said he was so I asked for his manger. He said it would be the store GM. So he comes over and was super aggressive with me and verbally attacked me told me I was the worst customer and I can leave. ”DO NOT COME TO THIS STORE!!!” they sell false products with incorrect serial numbers and the store manager attacks his customers."

"Oh, let me regale you with the sheer delight that was my recent visit to Best Buy. It was truly a masterclass in customer service and efficiency. From the moment I walked in, I was greeted by the sweet symphony of crickets, a testament to the bustling atmosphere they so expertly maintain. The staff, oh, the staff! They displayed a remarkable talent for blending into the surroundings, achieving a level of invisibility that Houdini himself would envy. I must say, finding assistance was like embarking on a quest for the Holy Grail – challenging, elusive, and ultimately futile. The layout of the store deserves special mention. It's a brilliant labyrinth designed to make you feel like Indiana Jones navigating through ancient ruins, desperately seeking the lost treasure of "Where on Earth is the Checkout Counter?" Spoiler alert: I never found it. Perhaps it's a secret society initiation to locate the exit. The plethora of choices in electronics was overwhelming, and I mean that in the most sincere way. It's an absolute treat to ponder life's greatest questions like, "Do I need a new gadget?" and "Will this impulse purchase lead to existential fulfillment?" Best Buy truly provides an existential crisis in every aisle. Now, let's talk about the checkout process – a pinnacle of efficiency. The speed at which they processed my transaction left me breathless, as I marveled at the cosmic balance of time and space being manipulated to make it seem like an eternity. It was like a performance art piece, a poignant commentary on the fleeting nature of our mortal existence. In conclusion, Best Buy is a marvel, an enigma wrapped in a riddle, disguised as a retail store. If you enjoy a shopping experience akin to a philosophical journey with a touch of mystery, then this is the place for you. Bravo, Best Buy, for creating an unforgettable experience that will linger in the annals of retail history."

"I debated on one star for this Best buy location but ended up going with three stars because of the health and quality service I received from Peyton at the geek squad The reason for my one star decision was solely based on Kim the manager and her response and the way she handled the situation I was charged a $200 restocking fee when I return something and basically just did an exchange got an upgraded model of something I have the total care protection plan which cost $200 and she wouldn't waive the restocking fee I have been through this and another best of my location they've waived the restocking fee I know it's possible they can do it she was just stubborn and obviously she's money hungry and none of this probably goes to her pocket but maybe it makes her look better I don't know but I'll never buy anything from this location again only the three stars that I gave they're all three for Peyton if I could give negative stars for Kim I would. She is unprofessional, inconsiderate and need s etiquette and communication training like from the beginning like 101."