McDonald's

"No drama. Good breakfast. Great service. Clean bathroom. Antonio is a rock star!"

"Drive through experience is fast but the staff are never friendly. They are impatient and start asking for your order even before you’ve had a chance to roll your window down and speak to them. They are this way even at close to midnight when there are very few customers."

"For the last 17 years my family and I have frequented and enjoyed the service and quality of food served at the McDonald's restaurant #23687 which is located at the corner of Grant Road and Louetta Road. We have always had prompt service and some of the best McDonald's food served to us and it's why we drive to this location instead of the location that is 1 mile from our home in the Cypress area. But on Sunday, October 8, 2023 at 8:46am that was not the case when we decided to stop by for breakfast and dine in as we always do. According to our receipt, which I still have, we placed our order at 8:46am at the main register with one of the workers behind the counter - the receipt does not indicate a name. We were given a locator "tent" for our table as well as an order number on our receipt. At this location, there's a TV screen that displays the orders being worked on as well as those being delivered. We found a table and sat down as the locator "tent" usually means they will bring our order out to us. After about 10 minutes we noticed that other customers who were behind us in line were receiving their orders, including those who ordered things to go. I made my way back to the register/order pick up area and looked at the TV screen to see if our locator "tent" number or receipt number was on the screen - neither of them were showing up or being displayed. I watched as other successive number similar or close to my receipt number, but higher were showing up and then customers taking those order or being delivered those orders. Finally, I asked one of the workers behind the counter if they could check on my order as by this time it had been 15 minutes since we ordered. They nodded and appeared to go to their screen and begin working on delivery of my order. This took another almost 10 minutes. Finally they handed me my order, nearly 30 minutes after we placed the order and I took it back to my table where my family was waiting. My daughter opened up her Sausage, Egg Biscuit breakfast sandwich and found a human hair on the portion of the egg that was hanging outside of the breakfast sandwich. I took the breakfast sandwich back up to the counter and after getting someone's attention showed them the hair on the sandwich - they did apologize, take the sandwich and had the cooks in the back make another one for us and delivered it to me. By the time we completed our meal and were leaving we had spent over 45 minutes when it has normally been not more than 20 minutes at this location. We know that this location has a LOT of drive-thru traffic and know that over the years the location was modified with dual lanes for taking more drive-thru orders. As such, I noticed this particular morning that almost everyone behind the counter was more focused and spending the vast majority of their time handling and delivering drive-thru orders. The person who took our order immediately went back to handle a drive-thru order - they did not deliver us our drinks. I noticed only 1 or 2 people paid any attention to the dine-in people at the register and if they did, they both went back to fulfilling drive-thru orders. In the past, we know that there was at least someone or more than one person who would focus on the dine-in patrons. We have always loved this location for McDonald's food. We do not want to see it like this and would hate to lose it as our favorite place to patron. The owner of this location needs to be aware of this so that they and their team can make the necessary changes to make it the experience that we have always expected and received."

"Overall good restaurant. Nice atmosphere. Attract to kids. Fresh food-coffee, friendly and fast service, clean store but few tables need cleaning otherwise it’s a good restaurant."

"Google says McDonalds is open till 11 pm at this location and confirmed by McDonald’s but tonight at 10:06 the drive thru was dark. Turns out the drive thru menu goes dark every night at 10:00 pm even though it is open until 11:00 pm which means you better know what you want to order because there is no menu to see. I came back today on Sat July 8th and had a quarter pounder cheese burger meal combo and food is good. Been coming here for years. But the place has really gone downhill. Floor is covered with trash and drink counter is sticky and the men’s restroom floor is very nasty and sticky. Straws were almost out. Everywhere you look there are things that need to be done. Trash bin area is not kept clean and some of the tables were dirty and sticky. Staff and management need to keep this place clean all the time like they used to do in past years."