Dunkin' 11026 Culebra Road, San Antonio, TX 78253

"I’ve been to this location a couple of times when it was convenient. Today was one of those times. The service is incredibly slow. It’s a very very busy street. You would think that they would be prepared for the amount of people that would want to go through this location. But every time I go through there, I have to wait in an ordinate amount of time Just for them to take my order. It makes no sense. I’m not asking for anything crazy. An old-fashioned donut is all I ever ask for. Today I got my donut and wasn’t even at offered my receipt. She just assumed I didn’t want it. She wanted it up and threw it in the trash. And didn’t tell me bye. Not the greatest service. I’ll go back when it’s convenient. Simply because I enjoy the donut. But I will not ever go out of my way to get a doughnut from there. There is one much closer to my home that I will frequent. Avoid this place if you’ve got another one."

""Warning: Avoid this location! The donut was as hard as a rock. I called to report that my daughter's bracket came off due to the donut's hardness, but they couldn't assist. This is supposed to be a fresh donut. I'll be notifying the health department." Tha manager was horrible!!!"

"The store was clean. It's looked like the young lady had just swept and mopped. I think she said her name was Lauren . The coffee bags looked neat and organized. It was only her working today (01/20/24) and she was pushing out the orders through the driveway and main floor very quickly! She deserves a raise!"

"I wish someone could explain why they no longer put a good amount of frosting on their frosted donuts. They seem to put less and less each time we order them. It’s like they just barely “smear” it on. My kids even pointed out that there is hardly any frosting. I’m no donut expert, but I feel like you shouldn’t be able to see through the frosting. Can they not afford to put more frosting on their donuts?? And they advertise everywhere what the donuts should at least look close to (see pics). The box of donuts is the photo we took with the two sad “frosted”… I don’t know what is with up with you lately, DD, but get it together and slap some more frosting on your donuts that you advertise to look that way. Until then we will go enjoy our donuts from another establishment."

"Update; We have been here a few times since our first visit. Most recently today, September 3rd. We got some pumpkin spice latte and a sourdough breakfast sandwich. They were both really good. The young man behind the counter, Saul, was very friendly and helpful. He deserves 5 stars and a bonus. I increased my rating from 2 to 3 stars. If they keep getting consistently better, I will definitely add more stars. It was ok. Donuts were not fresh. They were 1-2 days old. A disappointing visit today, September 25th."