Sonic Drive-In 1205 Farm to Market 51, Decatur, TX 76234

"The app advertised & rang up $2.99/ea limited deal then wanted to charge $35 for the same food at the store after spinning that it was a "technical error, try again later". They can make no adjustments even though it is in writing & Sonic's known issue. The poor co-mgr has no power & gave corp# who gave me a person who could not understand until it was repeated 3 times & every letter spelled out using a word. She basically kept me on the line collecting useless information of everything from their mistake, my phone app version (which was up-to-date & she acknowledged), all of my personal info to end the call with she could also DO NOTHING. Customer service is dead! Do not bother going through the proper channels because nobody cares. They were well aware that it was their error & they had already sent out an email to their stores saying as such. They just don't have to honor what they sold."

"Extremely slow every time! 15 min wait for two wacky packs is ridiculous. Food is cold. Sonic blasts were not even full and only had a little bit of topping on top none mixed in. Terrible!! $13 I wish I could get back. Never again!"

"Wowww!!!! Ordered 3!!! Drinks... 2 sweet teas and a cherry vanilla DP.... my husband pushed the button with no response then called one walking by.. then she brings out 1 tea and the DP and he said uh no its suppose to be 2 teas... she then brings out a large sweet tea he said nooo its suppose to be a RT44 sweet tea... finally got the the drinks and 1 was unsweet! and it took them 28 minutes and 36 seconds (yes i actually had a timer going for a game so i know exactly how long it was) to deliver those 3 drinks AFTER THEY SCANNED IT AND SAID ON THEIR WAY!!!"

"Was very hard to communicate with the person taking the order. They were not understanding a meal vs just the sandwich. Was overcharged because items were purchased individually."

"I ordered a combo meal at sonic, it was hard to communicate with the person taking the order. I had to repeat myself & they still got my order wrong. I wanted her to add jalapeños & make it a #2 mustard cheeseburger with everything on it. A large Dr pepper & large chili cheese tots. I tried correcting her, but the intercom turned off & order said it was being made. Overall the medium Dr pepper is fine, my tots are good, my burger us missing everything else. But okay. The car hop was nice."