E-SQUARE SERVICE LLC 900 Hawkins Boulevard, El Paso, TX 79915

"This company was arranged through my protection plan from Lowe's. I'm giving 2 stars because the first technician that came out was wonderful, however absolutely nothing has happened since that first visit. He came out discovered the issue, showed me everything that was going on with my washer. He had to oder a part and said I would have a technician available the following Saturday so I wouldn't have to take time off from work, again. I have reached out to the number provided in my dispatch email but can never get through. I only ever been able to reach an answering machine. I have yet to get any information in regards to my repair or the status of the ordered part. Every time I call I get a message saying something along the lines of "Thank you for making us El Paso's #1 repair service." , followed by the business hours being listed, which includes Saturday hours. I am so frustrated with the circle they've got me running. A Google search of the company lists only M-F hours while the message that is given when calling them says Mon through Sat. The first technician said they have technicians that alternate Saturdays. This statement makes it hard to negate Saturday hours."

"The tech was great. Pleasant and was able to fix the dishwasher without having order/replace any parts. He was here for an hour. Price came out to 129. Expensive for not needing to order part/extra labor. Do not recommend. Go elsewhere and save your money."

"This cautionary tale of a malfunctioning fridge is one that stretches for two plus months. They responded relatively quickly the first time around and came out to check the fridge. They notified us with a few steps, including turning the fridge off and waiting for the parts (a thermostat and a defrost sensor) to come in, ("parts" that's important later). They state it would be until about Wednesday of the following week for the parts to arrive. To this point it is no big deal. Wednesday comes and no response from the company. I call them multiple times throughout the week only to finally get a response on Friday, about 10 calls later. They schedule an appointment for the following week. By this point it has been nearly three weeks of a fridge not working. The next technician comes as expected but brings only one part. I tell him that we had paid for two parts. He's confused and calls the company to clarify. They tell him it was only one part that was to be installed. After another week of the exact same issues persisting, I call them back and ask for them to come back out to see what the issue is. The original technician comes out to check it. Him and I communicate about the two parts....two....that we had spoken about the first time. As it turns out my memory was correct. He installs the part and directs me to disconnect the fridge for half an hour. I do, and I think everything is good. Fast forward another week and it's still not any different than when I first called the company. Needless to say my family had been getting sick due to the food not being properly cooled and us not knowing that it still wasn't working as it should. When I find out it's still not working properly I call them back to repair it once more. They say they'll be at the house on Monday. Monday comes and they don't show up. My girlfriend missed work to be there and there wasn't any courtesy to be prompt. She calls them and they agree to refund us for the parts. I say they can even have the fridge and the parts if they agree to the refund. I've still been calling them back each week since we bought a new fridge, which is now three weeks. *Edit: Below, the owner has stated they've reached out to us, and as I write this, we have not received any call, refund, etc."

"We have a policy through Lowe's Protection Plan, our refrigerator broke 9/23 and we scheduled services for that following Monday. The company then called to reschedule us for the following day, 9/26. Upon arriving at our home the technician stated he was unable to repair our unit. However, it has been almost a week and Lowe's is saying they have yet to receive any paperwork from the repair company and we are still without a refrigerator. If I had my choice of repair services I would not choose E-Square Services, because they clearly lack a genuine ability to deliver on their expectations."