Reliable Parts 6035 45th Street, Lubbock, TX 79407

"As a DIY fixer, i enjoyed the capability to go to a local shop and get the parts I needed to fix a washing machine. I called ahead to verify they had the parts I needed, and went in and was able to get them. I did have to give the part numbers again. The parts are stored behind the counter so it's more of a warehouse instead of searching through aisles trying to find it yourself. It was also cheaper than amazon to get the parts without the wait for shipping. Thanks"

"If I could find another parts supply here in town, I probably would. I understand being safe, I really do, but masks, tables in front of the counter, plexi glass on the counters... all that I can deal with. Not accepting cash as a form of payment pisses me off. The men were polite, no one answered the phone when I called, and they had my part, so there’s that. If you can’t wear a mask for medical reasons or you dislike the idea that you can’t pay cash for stuff, find somewhere else"

"We purchased a replacement part for our dryer but accidentally bought the wrong part. We went to return the part that had not been used and they refused to refund us for the part. They said there were several small marks on the part showing that it had been installed but those were present when we purchased the part."

"The woman with gray hair that answers phone routinely argues with me that the model or serial number I give her is incorrect. When I use their website it also says it can not find the part based off model number but a quick google search brings it right up. When I explain that too them they insist I’m the one that’s wrong, but miraculously we are able to find the part using the same info I have given them. I found that If you’re willing to wait a few days it is cheaper and easier to get a part directly from GE than to bother with these people."

"Very rude won't let you finish questions before cutting you off saying unless have model number can't help you. A drop pan for top of a stove shouldn't require a model number."