Paul Davis of Northeast Indiana 3010 Butler Ridge Parkway, Fort Wayne, IN 46808

"Called Paul Davis of Northeast Indiana when our sump pump failed and we had water in our finished basement. They were able to respond in approximately four hours and had equipment at our home. I believe the man’s name was Joel. Within three hours he and an additional gentleman had vacuumed the water up placed two dehumidifiers and four fans in our basement. Joel stated he would return on Friday the next day to check everything. When he returned on Friday he checked everything and suggested they leave the equipment through the weekend. I decided that was not necessary and had him remove their equipment. I am extremely pleased with their professionalism, knowledge and response time. I would recommend their services. The pictures are 5 days after the incident."

"I give one star for Joe and one for Trevor. They worked hard and communicated well with me. Otherwise Communication was lacking and the process exhausting. Randy did the estimate July 12. After getting the bulk of the insurance money in August, signing papers and making a deposit by the 25th, it would be the end of November (Thanksgiving weekend) before work began. The process was drug out for months. Advice, have cameras with audio. It’s how I know a sub contractor ventured into parts of my home he shouldn’t have, used my microwave and left my bathroom in disarray. It’s how I know that same person attempted to enter my backyard. Why? Will never know. Because of cameras I can back up my statements that they damaged my front yard. Have never shown an interest in cleaning it up. By the way, never pay for their cleanup Inside or out. It’s not worth it. Never pay a one page bill. Ask for itemized and make sure you aren’t paying for anything you didn’t get. Have an in person final inspection. I regret that I was so frustrated and worn down I didn’t insist on this. The final inspection was completed with pictures to the inspector. I’m left with a window that is difficult to open and close and most recently I discovered the closet door doesn’t shut properly. It’s on me because I let them wear me down after so many months and at the end I didn’t want them in my home anymore. With the wayward subcontractor it left me feeling less safe. Why would I have them back? Now I’ll have to pay for someone else to fix their poor work. I have over 100 videos with audio, photos and emails that support my experience. I’m sure there are people who have had a better experience. Despite credible people recommending Paul Davis this was my experience. Jon the manager contacted me after he heard I had concerns. When I shared my specific concerns via email I never heard from him again. It sums up my experience. They wanted their money. Aside from Joe and Trevor and a few very brief experiences with women in the office, no one showed an interest in customer service. What a costly experience for me."

"We recently experienced a flood from a sump pump failure. Paul Davis responded quickly. A team was sent out and began the process of doing what needed to be done. The professionalism and quality work displayed by the team each day that they were here truly is appreciated!! I would definitely recommend Paul Davis. They did an outstanding job!!"

"Steve Penfold was the pm on a job for my neighbor Virginia. He and his crew were top notch. Extremely professional in a situation that was sad at best. I would recommend Paul Davis again based on my first hand experience. Great company to work with. Thanks, guys!!!"

"Between the various different crews, Paul Davis was in constant contact with us and kept us very well informed of what was happening and what would come next. The finish work was fantastic and the project manager was extraordinarily helpful and informative over what was being done. Steve and his crew did an amazing job getting us back to better than before condition."