Urban Remains 1820 West Grand Avenue, Chicago, IL 60622

"The guy who runs this place has issues. I've been in there several times, and he's arrogant and rude every time. After reading several of his responses to customers' complaints, it's clear he's a narcissist. A little man with a big ego. Doubt he'll be in business for long."

"Some of these reviews are wild. If you can’t figure out the door, why would you pull “so hard the alarm went off”? See a therapist. We bought a bar cart, industrial lamp, and a set of mailboxes from the Southside Masonic Temple that all of ours guests ask about."

"Not open at 4pm on 7/15. Update responding to the owner’s comment: The door was not open. There was another couple trying to get in at 4 and she tried knocking/opening the door so much that the security alarm went off. Still, nobody came to the entrance to let us in. To the owner: you clearly have an issue with customers not able to access the storefront. Rather than responding with passive-aggressive comments, wouldn’t your time be better spent fixing the issue?"

"The items inside look absolutely gorgeous… too bad we couldn’t actually go in to see them! Even though the website said they were open, (we came around 1 on Friday) the door was locked & despite ringing the doorbell several times & waiting, nobody came to let us in. Very disappointing. Edit - I went to 1820, not 1850. And calling reviews “falsified” because you don’t like them isn’t professional. Dropping review to 1-star. You had the chance to be professional, instead you blamed the customer. Again, disappointing, especially as we had planned on making a purchase."

"This place is awesome! It’s really cool to browse around and see what you can find and a must visit if you are looking for one of a kind items for your house. Got these incredible tiles that we had set into our fireplace hearth. Check it out, you won’t regret it!"