Ascension Saint Mary - Chicago

"I took my 5 week old son to the ER because he was not drinking his formula and had a fever. I waited 4 hours to be admitted and spent 15 hours at the hospital until they figured out they could not help my newborn. The male Doctor and Nurse Mina kept explained to me “I know it seems like we are not doing anything, but we are actually really busy”, and the Doctor stated that my son doesn’t have a record in the hospital of a fever, so they were ready to release me. Mind you, they NEVER checked his temperature!!! They checked 8 hours later after drawing blood from him after the 3rd attempt and trying to do a spinal tap 6 times! After all of that, I was then transferred over to Lurie’s, and it wasn’t even the initial doctor on duty! He was never seen after I shared my frustration. I then reached out providing feedback to the hospital and requested to be contacted. It’s been 5 months… Lurie’s did what St Marys couldnt, they took his vital, spinal tap and urine sample within 1.5 hour and on the first try for everything. They were also so comforting and shared/expressed the same concerns I did."

"My OBGYN is great!! However i was sent to radiology for ultrasound. The male tech was the worst-lacked common courtesy & respect, he didn’t communicate anything & offended me with smart remarks questioning. After speaking with my provider about this incident,I filed a grievance. I received 1 follow-up, which i told her i didn’t think was appropriate nor satisfied with their response, as she dismissed my feelings/experience. Lack of accountability along with the worst service i have ever received. I was told another supervisor would be contacting me. It’s been almost 2 months and still no follow-up. They sent me a bill for a service i was not satisfied with, faster than they can followup with a complaint. What’s sad is i really liked my OB, since she doesn’t practice anywhere else. I will no longer be going to her, just to avoid their radiology department. Definitely a traumatic experience in which I will never go back for any services. - From A Disappointed employee"

"Update: I emailed the person who sent the response below and they provided absolutely no assistance. They just want it to look like they care. If you come here you are on your own to figure out if your doctor is a hospital employee or not and they will bill you for everything they possibly can. Original review: They double billed me for services even though they are in network. They use an outside physician (not that I had any choice in the matter) and then billed me twice, once for the doctor's typical copay and then a $474 "clinic visit" fee. It was just a quick check in with the doctor! No labs or anything! This is a crass money grab at the expense of vulnerable patients. I get my other care from Northshore University Health System and have never had this problem. AVOID!!!"

"Nobody likes the hospital, but that doesn’t mean we can’t appreciate friendly and kind services! We have been going here for many years. I would have given them 5 stars because of how nice and professional the staff is, however the maternity ward where my wife delivered did not have functioning heat! We nearly froze to death. Both of us woke up sick! The nurses apologized and we left the hospital after 2 days. That’s the only bad experience we had here out of many visits."