Aura 14400 South Cicero Avenue, Midlothian, IL 60445

"I booked a room for February 14, 2024, and was told I had a room. When the day came, I was told that it was for February 15th, 2024, at 3:30 am, I pre-paid for the room, we needed to go work, and 15th the day getaway was ruined, for my lady. So I took a trip with her and got her to smile. I'm going to the Chicago location next for a getaway from the house on special occasions ."

"The room smelled a lil funny and the couple who's room was behind mine was loud. I'm sure they were right next to each other no need to talk loud. The room was setup nice though."

"Please be aware this is not a genuine "hotel". There is no room service and they will NOT check you in if you don't have a guest (+1) present. Very strange establishment but I suppose it's cute for a few-hour reservation."

"I had an eight hour experience for my 40th birthday what my man paid for we didn’t get he asked for the heart shaped Rose petals design instead received petals just Scattered all over. Wine didn’t receive ice bucket as promise with package. Birthday sign placed on bed instead Properly decorated to the wall. No chocolate covered strawberries. As promised with the package deal. The worst part ever the room was freezing color staff had the air on instead of heat. Me personally would never go back. It was 20 degrees outside this took place 1/12/24 Sybaris me please my next stop. This experience was NOT IT‼️‼️"

"I’m highly disappointed in the front desk, concierge. They were so rude over the phone. My birthday is tomorrow and I was really look to booking. I called because the website lets you review room and check availability. I called and spoke with the agent. When I inquired about booking she mentioned an application prior to. I said okay and started to ask about the membership cost because I didn’t see it online and that it allowed me to start the booking process. She interrupted me while I completing my sentence. I asked if I was able to book without the membership, she hangs up the phone. I called back. She answers with “Hold please”. I’ve waited and the. She ask did I need , I began to explain my birthday is tomorrow 9/29 and if there was the membership cost. She interrupts me again stating “It’s on the website did you read it?” And responded with “And I just said I didn’t see the membership cost, did you hear me?” I will take my $350 come where else. That lady was just rude. I don’t understand how when I’m about to spend my hard earned money. Smh I’m pissed"