Hampton Inn by Hilton Indianapolis Downtown IUPUI

"We were in town for a volleyball tournament and were wowed by this facility and staff. Love the layout of the hotel; plenty of space to “hang out” and everything was clean and well cared for. Our room was clean and well prepared. We were pleased with the free breakfast and that attracted us to this hotel. After checking out, I realized I had left my wedding ring in my room. I called back to the hotel staff; they promised to follow up with housekeeping. Sure enough, I got a call from housekeeping letting me know they had located my ring and would be glad to mail it or hold it for my pickup. How refreshing it was to have an honest staff and proactive follow-up from the staff. Thank you for exceeding my expectations!"

"I called before my flight to let them know what time my flight will land and I needed an early check in. I didn't get keys to the room until 2:05pm. After catching an early morning flight the last thing you want to do is sit in the lobby of the hotel and wait for a room to be cleaned. Jack didn't even try to contact housekeeping until I asked. After SEVERAL trips to the front desk on my last trip to front desk asking for Jack to call housekeeping, room was ready 10 minutes later. This should've been done when I arrived without me asking. Front desk checked in others and I'm sitting for hours. I'll never stay here again. Customer service sucks"

"Overall 4.75 stars. We were in town for my child's swim meet. There were teams from 5 different states for the meet, and there were basketball and football games that weekend. The area was very crowded which impacted parking at the hotel. There are lots of restaurants nearby. The front desk staff were very nice during check in/out. If you're driving, you either self park in the garage or valet. There's a charge for both. When the hotel site says limited self parking, they mean it. Due to all of the events, there were no self parking spots available, so I wound up having to use valet. It was only $3 more, so not a big deal. The valet workers were nice and explained how the process works. You text when you want your car brought up. Each time I texted before leaving my room. When I arrived downstairs, my car was there. I loved the room's aesthetic! The bed and pillows were very comfortable. The furnishings are up to date. There are USB ports in the outlets on both nightstands and on both sides of the TV counter. The alarm clock is also a charging pad, so there are plenty of options to power your electronics. The bathroom is spacious. They have the attached liquid hand soap and lotion dispensers by the sink. Shampoo, conditioner, and body wash bottles are also attached on the shower wall. This was a shower only bathroom, no tub. There is a bar in the bottom shower corner for you to use when washing/shaving your legs. Loved that feature! The only problem was the bathroom fan. I turned off the bathroom fan and light at bedtime. After a few moments, I realized the was a loud grinding/screeching noise coming from the bathroom. I went to the bathroom and turned on the light and fan. The noise stopped. I turned the fan off, the noise started back up again. I was only staying overnight, so I just left the fan on to avoid that horrible screeching/grinding noise while I slept. Except for the weird fan noise, this was a 5 star stay. I would stay here again just check the fan before unpacking lol."

"A friend of mine and I stayed in a room here recently. The rooms were nice and so was parking. I heard an employee bad mouthing other staff though, as a friend and I were leaving. Very condescending, rude, and loud. What shocked me the most is when I inquired on who she was, I was told that she was a Manager?! Aunneka? Onika? Idk how one would spell that but she made going to the front desk uncomfortable. Anyway, the rooms were awesome, the location is great! I honestly feel sorry for anyone who has to work with a manager like that."

"Very bad experience with this hotel. We were there for kids' swim meet. After we checked in, we immediately went to swim meet. So we didn't notice the squeaky and annoying sound from bathroom ceiling fan (even though it was off) until 8pm. I called the front desk multiple times. The first time, they said they would send someone to check. But nobody showed up until 9pm. So I called them again but they kept hanging up my call. I had to go to front desk physically to ask what was going on. They said their engineer refused to go to check but they can move us to a different room. But the only room left was a king bed room, which I don't want. I ordered room with two queen beds for purpose due to my sleeping problems. Plus, I had to move all my luggage and kids need to go to swim meet at 6am the next morning. So I asked them to send someone else to check. Maybe it is just a simple fix. They promised that they will send another engineer but that never happen during our stay!!! I spent more than $300 per night just hoping kids can get good night sleep for competition. I am very very very disappointed with their service. It is just a simple request from your clients, how can you ignore it and even lie? Don't ever stay here!"