Holiday Inn Express & Suites Indianapolis Northwest, an IHG Hotel

"The only area that had been cleared of snow and ice was the front door. The remainder of the parking lot that never got sun was dangerous. The door to my room hung up on the floor for whatever reason and had to be forced shut. The bathroom door was locked when I arrived. Fortunately, I had a coin in my pocket and could let myself in. The coffee maker didn’t work. At 5:45 as I was taking work stuff to my car, the lobby was dark and there was a note on the front door that it was locked and I’d need my room key to get back in. A guy was sweeping up, but there wasn’t coffee downstairs either. There’s probably more, but I’m already trying to forget this place."

"I wouldn’t recommend this hotel. We reserved a room and received confirmation for a room with 2 Queen beds. They upgraded us to a suite with one king bed and a sleeper sofa. When we stated that was not the type of room we wanted since we needed 2 beds. The hotel blamed it on our travel company stating they requested the upgrade and said they were full and couldn’t change. Then we find out from email conversation from our travel company and the hotel, that it was the hotel’s decision and the travel agent had nothing to do with this. The hotel seems to think this was a better room because it was larger with a separate bedroom, they have obviously never slept on on extremely uncomfortable sleeper sofa. The room was old and needs updated. The sink would not drain at all, not sure how this could be missed if they cleaned the room. Maintenance did resolve this problem. There was very little to no hot water or water pressure in the shower. The breakfast was ok, although they ran out of many items and did not empty the one trash can that was constantly overflowing. They ran out of coffee during breakfast both mornings we were there and did not replenish. Location is ok, about 20 minutes to downtown and easy access from the highway."

"The room was clean, the bed was comfortable. Friendly service and fast check-in. Good breakfast. Good location right next to the highway. Only one complaint: I don't know how to explain it exactly, but when I turned on the hot water in the shower the bathroom smelled mildewy. Like an old tent that was put away wet and taken out a month later."

"The good: Rooms are great. Staff is really friendly. Breakfast was actually pretty good most days. Lots of piping hot water for showers. Beds are really comfortable. Dust level in room was under control. Pool water was somewhat warm. The bad: Dogs are allowed, which is a huge negative. A barking dog can be heard 5 rooms down in a hotel like this. Despicable policy. This hotel is in Indy, so pretty common to run into stoners and other low-lifes that really don't want anything more out of life than their phones. illicit substances, and making babies out of wedlock. Pool had a nasty film on top of it every day. Pool towels weren't washed the entire time we were here, so we've had to consistently ask the front desk for spares. Pool is not being cleaned or maintained properly. It's an Indy hotel. You don't have to be a rocket scientist to figure out what sort of experience you're signing up for. The staff seems to be doing an okay job. Obviously you're at the mercy of the other guests too. We had a group walking our floor at 1am shouting down the hall and talking loud enough for everyone to hear them. Some people weren't raised correctly, and a hotel brings those people right to the hallway outside your door. Good luck!"

"Great price, great staff. The lobby is nice, as was the party room. I liked the beds, they were quite firm. However, there were mold and water stains on our ceilings, they told us the pool was closed in our confirmation email when that wasn't the case. Our room was a handicap accessible room, but the entrance they advised was closest to the room did not have a ramp to get on the sidewalk. A lot of stuff seemed to need maintenance - lots of squeaking stuff, like the luggage cart, the elevator, the elliptical machine, and some doors."