Comfort Suites near Indianapolis Airport

"This place is a dump. Had gotten 4" of snow the day we checked in and had not been shoveled off the sidewalks and the parking lot had not been plowed was a slick nasty mess. Left at 6:30 in the morning was told breakfast would be start being served at 6:30 there was no breakfast out when we left. The bathtub had rust. The lady at the front desk was not very pleasant to deal with."

"So as part of a crew we checked in February 4 some February 5.so everything was good up until they started put holds on some of our credit cards between the amount of 800 to 1200.so at that point some of our crew checked out.and went across the street to continue the rest of there stay until we finished the job. so i was only going to stay till Saturday morning.while Friday evening i returned to my room and as i open the door there was a plate of food on the table and shoes in front of my sofa. so now at this point am really getting fed up with these people. so i go down to the front desk. and ask her to come up to my room upon her walking in she says am sorry and like this has never happens before. now this is room 219 she knew right off who did it but wouldn't tell me. so she say he must been looking for alcohol. so then i look in my fridge the beer is gone. so me am getting hot now. so i asked for another room. i was moved to another room 228.so later as i was moving to another room i found out who it was. the shuttle van driver at the hotel decided help him self to my room, my beer,and my space. and come to find out he gets drunk and just picks a room of his choice and sleeps it off and the staff just comes behind him and clean up after him before the room is rented out. i was five minutes short of catching him in my room. i spoke with choice about it but of course we have your money now so you don't matter now. so on 2/15/2024 i get a text that am being charged $234.00 and its for checking out early. and another thing i over heard the conversation of another guy that had checked out over a week before we arrived got charged 1500.00 dollars on his credit card its bad enough we have to go out here and kill ourselves to make a dollar. and we come stay at your hotel or eat at your restaurant and be treated like this where is the customer service they days. i hope they don't think this over with cause i don't live there but its not cause i can get a lawyer in all 48 states with one phone call."

"This place needs new management. The old hotel shuttle driver went into my friends room drank all his beer got drunk and fell asleep in his bed. The man didn't get fired... The person at the front desk admitted this wasn't the first time this has happened. They told us they had to lock him in a room and let him sleep it off . I think the old man must be their family but going into room and stealing drinks, food and sleeping in a guest's room is unacceptable. My friend should have pressed charges!"

"Had a great experience, as I was leaving I left my laptop in my room. The manager Jay called me & asked if I had forgotten my laptop. Unfortunately I had and he went to all the trouble to take my laptop to UPS and ship it home to me. I want to thank Jay and all the staff at comfort Suites for a job well done."

"When we arrived in 11/10/2023 the lady working could not find our park/sleep/fly reservation. I had the reservation with me to show what I had paid so she gave me the room at what our balance on the reservation was. Then when we got to our room it wasn’t the most up kept but the whole reason we were staying was so we didn’t have to drive to the airport and park. Then when we got up at 3:15 am to get ready the shower didn’t work. We called the front desk to come look at it but there was something wrong with shower head. He got it to work but it was too late as we had to catch the shuttle at 4:30am. So no one in our group could shower. We got downstairs at 4:15 am and checked out and to wait for our shuttle. At 4:24 am we were told that the shuttle driver would not make it in. So we had to drive to the airport and pay to park. The whole reason we stayed at your hotel was so we didn’t have to drive to the airport and pay for parking. I contacted Jay Singh at the hotel and he told me it was not his fault I was not smart enough to work the shower and it was not his fault that his driver had a heart attack. The disrespect he portrayed as a general manager was mind blowing. He hung up on me several times when I asked for the owners information and then threatened to call the cops because I would call back to get this information.I would definitely not recommend staying here!"