Quality Preschool 5701 Elmwood Avenue, Indianapolis, IN 46203

"My family experience has been nothing but amazing. It feels good going to work knowing my children are in good hands ! Great childcare , Quality service Excellent Caring staff and I love the communication!!!"

"Our children have been going to Quality Preschool since early 2023. We've had a very good experience so far. I know every family's experience may be different, but I can say there are good teachers here, the facility is kept clean, never any issues with diaper changing, and they host several fun activities for the kids. The current staff is working very hard and everyone is very nice. Some time back there was some pretty unfair review-bombing and I wanted to be sure that the staff's recent and ongoing good efforts are recognized. Highly recommended. UPDATE Jan 2024- Quality has made several improvements and continues to be a great place for our kids."

"I have read the negative reviews and I can tell you there is new management and staff! The building doors are locked and each parent has their own code to enter the building for staff and children’s safety. The preschool is remodeling each room and buying new toys and learning material. Each room is deep cleaned a couple of times a year and cleaned daily. The staff are trained in cpr and first aid. Each teacher has their cda license or working on it. The staff and parents communicate throughout the day through Brightwheel. Each room is age appropriate and adult to child ratio. It is not just babysitting, each day is structured with breakfast, lunch, snacks. Gym/outside, nap time and learning materials age appropriate for your child’s success in school. They have special events, visitors, parties, field trips throughout the year. The teachers care about your children. Shannon is a wonderful boss and care about your child’s success and will go above and beyond to keep your child at Quality Preschool even when some places would have made the child leave!"

"It's is a amazing place to work for all the teachers that work there get along great it's makes you feel like one big family and the staff there are caring people loving and we enjoyed teaching the children new things and watching them grow and the boss Shannon has a heart of gold who loves staff and makes them feel like family it's a great place to bring your kids to where the teachers enjoy teaching children and where there learn new Exciting things"

"I regret to say that my experience with Quality Preschool LLC under the director Shannon Hoffman has been deeply disappointing, raising serious concerns about the well-being and safety of the children under their care. Several incidents occurred during my time as a parent there, and the appropriate actions were not taken by the center, leading to a distressing environment for both parents and children. Firstly, there was a complete lack of transparency and accountability when it came to communication about a security camera outage. Parents were not notified promptly, if at all, about this issue, which compromises the safety and security of the children in the center. It is essential for parents to be informed of any potential risks or disruptions to the usual security protocols. The center's failure to address this promptly is simply unacceptable. To date, no resolution has been made to correct this issue. Moreover, it came to my attention that a teacher suspected of physically abusing children was only terminated after a considerable delay. This delay in taking action is deeply concerning and indicative of a lack of diligence in protecting the children entrusted to their care. Child safety should always be the highest priority, and any suspicion or report of abuse should be thoroughly investigated and addressed promptly. I find it completely unacceptable that such a serious matter was not handled with the urgency and seriousness it deserved. In another incident on 5/25/23 the terminated employee caused a disturbance on the premises in the presence of children, necessitating Beech Grove police intervention. This chaotic situation could have been avoided if appropriate measures had been in place to ensure the swift removal of terminated employees and to maintain a calm and secure environment for the children. This event not only disrupted the children's routine but also exposed them to unnecessary distress and potential harm. Additionally, I personally reported a suspected case of physical child abuse involving my own child. Regrettably, the center failed to respond adequately to my concerns. Their lack of action and follow-up was deeply disheartening and demonstrated a lack of commitment to the safety and well-being of the children. Promptly addressing and investigating reports of abuse should be an absolute priority, and it is disconcerting to witness such negligence in a child care center. Lastly, my observations and interactions with the staff indicated a general lack of focus on the well-being and safety of the children in their care. Mental and physical safety should be prioritized to ensure a nurturing and healthy environment. Unfortunately, this center failed to provide an atmosphere where children can flourish, and their well-being can be safeguarded. Considering the numerous incidents that occurred and the center's consistent failure to take appropriate action, I cannot, in good conscience, recommend Quality Preschool LLC. Parents should entrust their children to a facility that prioritizes their safety, communication, and overall well-being. It is my sincere hope that the management of this center will address these issues promptly and take immediate steps to rectify the significant flaws in their operations. Our children's safety should always be the utmost priority, and it is crucial for child care centers to uphold the highest standards of care."