City Hall of Niagara Falls

"Had to wait on line only 2 people taking care of customers that wanted to pay taxes and water bills."

"Just went there to pay tax and water bill. Didn't have to wait. Security guard didn't answer outside phone right away. Had to try 3 times"

"Hours of operation mean absolutely nothing, they're closed after 2:30pm"

"Modern disposal totes and the refuse fee is one of the more recent of the nightmares to come out of city hall. Fees on top of the taxes that where originally supposed to be for trash. God help you if you have any issues with modern. They will tell you to call city hall and city hall will tell you to call modern. You can end up in a endless loop for hours with no true resolution. We are at a point where modern may or may not take your trash or recycling. If your totes go missing you may not have a resolution for numerous days while trash piles up. If the carry "bar" snaps off the cheap totes while they are dumping your trash they won't take your trash next time around. God forbid they have to manually take the trash bags out themselves from the totes we never wanted. If a neighbor on one side of the street didn't get their trash taken and you try to do a decent thing and put it on your property where they haven't taken it yet. You get "reported" to city hall for improper use of totes. This has been a absolute nightmare from the start. It's almost as if it was one of those projects that looked good on paper but they didn't plan for real life occurrences."

"I emailed them before I go for marriage license they said no appointment required. When I went they didn’t want to help saying I need an appointment. My friend been there around same time and she went without an appointment."